Caliber - Monroe - Sun Valley
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
I asked for an alignment check after the accident/repair, but they didn’t do it.
Customer Service - 4.0/5.0 -
I would’ve liked an update on when the car would be done rather than having to call but caliber apologized for that as it was a mix up in the notes. I also asked for the alignment to be checked but it wasn’t.
My Experience - 5.0/5.0 -
Great job Car was ready before promise time.Justin. at Caliber monroe was excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
The communication was awful. It took 3 times as long as estimated and every day I called on the approx day I was told it would be ready, I was given another excuse why it wasn’t ready. Even on the last day when it was ready I got a phone call to come and pick up the car and it was finally done. When I arrived at the shop the technician came out and said I would have to wait because it Hass to go back and get something else done or win they would have to get the car back to finish it off. Which summed up the entire experience. Being told the car was ready I drove all the way up to pick it up and it wasn’t ready
My Experience - 5.0/5.0 -
Y’all did a great job! I couldn’t be happier with the way my car looks! Thank y’all so much!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Not sure how they do what they do…. Taking mangled metal and making it look like nothing ever happened to it. The fender on the driver side of my car was damaged and Caliber was able to repair without replacing! Final result. Looks like new. Thank you for your expertise!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car was repaired back to normal in a timely manner! Great communication!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Very pleasant people,Justin and Brandy was assume!!!!
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for being so friendly and for the excellent service an results
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have no problem at all with how I was treated as repairs were made to my work truck. The repairs to the truck was done very well and completed in a timely manner. The problem that I have with this is how I was treated by the Travelers Representative that was setting all of the repairs up. The lady was very UNPROFESSIONAL at her job, she does not get back to you as she says she will, she was very hard to work with. Also when I took the truck to the repair shop the lady at the repair shop had a hard time just trying to find the order in her computer because of how your Travelers Representative set the order up in the computer. The Travelers Representative had my name down in the under the repair order as “Hello Hello.” My first name “Hello and my last name as “Hello.” After dealing with her and having the experience I did with your co-employee I will never do business with Travelers Insurance and I will tell many of my friends my experience.
Customer Service - 5.0/5.0 -
The lady at the repair shop was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber Collision repaired my vehicle and restored it to brand new condition. They kept me updated on the progress and the job was completed when I was told it would.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Well I apologize to the rest of the team that I don’t know them. I have only worked with Justin, I could mention the girl at the front desk, I know they weren’t alone , they had a crew behind them. Thank you all for pulling together and getting it done,
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing service , the staff was professional and attended to all personal needs or preferences time frames drop offs pick up to keeping me updated .during the process , highly Reccomend .
Customer Service - 5.0/5.0 -
Highly Recommended excellent service !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and nice.
Customer Service - 5.0/5.0 -
The entire team was great.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone at the location was wonderful even when the insurance was being a pain to work with
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Caliber was fantastic. Nationwide was not and I’m glad I don’t use nationwide