Caliber - Monroe - Sun Valley

4.6 (705reviews)
90%
5520 Hwy 74 West,  Monroe,  NC  28110

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (705)

My Experience

Super job on the repair, great communication, very personable, and got a clean car back! Awesome!

Likely to Recommend

Repair Quality

Excellent and efficient service. Very friendly and personable. Great repair work. Thanks for the clean car back!

Customer Service

Returned Clean

My Experience

My Experience

Set my expectations on how long the repairs would take and kept to the timeline. Was always knowledgeable of the repairs required when I would call for updates. Total amount came in under the estimate. Repairs exceeded my expectations. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Wasn’t happy I was told the tire was 168 plus mount balance and I was charged 297, it was verbal and I should have gotten in writing

Returned Clean

Likely to Recommend

Repair Quality

My car looks really good. I think you guys did a fantastic job.

Customer Service

Everyone was super nice and very professional.

Returned Clean

My Experience

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

Justin was fabulous in taking care of us from the estimate through the repair. The entire team at Caliber were kind and clear in explaining all aspects of the repair (including additional parts not in the original assessment). I am grateful for their attention to my needs and constant feedback on the process as my vehicle was made like new. Thanks, Caliber.

Likely to Recommend

Repair Quality

Caliber Collision has fixed several my cars and I would not take them in any other place. Thank you guys.

Customer Service

Returned Clean

My Experience

Even though it took almost 30 days for the repair of my car( due to shortages of parts) I did appreciate the updates and explanations of the delays. So far, I am pleased with the repair and the professionalism and kindness of the staff.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

The only reason I give it a 5 is because once the manager stepped in he tried to make things better for us and sincerely apologized.

Repair Quality

Customer Service

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Repair Quality

Great customer service!

Customer Service

Returned Clean

My Experience

The car looks excellent. I appreciate your work.

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Repair Quality

Customer Service

My Experience

To get the parts in stock before starting project

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service