Caliber - Monroe - Sun Valley

4.7 (704reviews)
91%
5520 Hwy 74 West,  Monroe,  NC  28110

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (704)

Likely to Recommend

Repair Quality

Good job but took a little longer than I thought it would. Running light still out

Customer Service

My Experience

Justin and the whole team were a pleasure to deal with

My Experience

The team at caliber collision is phenomenal! Alex was very helpful every step of the way letting me know what was going on. Mindy at the front desk was very personable and welcoming and did a great job getting everything set up for me. I will always use this location if needed in the future and will forever recommend this location to anyone I know. Thank you for exceeding my expectations guys!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Truck looks great! Thank you!

My Experience

My Experience

Awesome shop. Manager went above and beyond what I expected. I will send business to this location. Awesome all the way around

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Very impressed with this location. Everyone there took great care of both me and my car. Even though it took a long time to get a part, either Alex or Brandy kept me up to date. While I hope to not have to need their expertise again, there is nowhere else I would take my car. These guys are the best! Ann Duckwall

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Total satisfactory experience from start to finish!

Customer Service

Could not ask for better customer service

Returned Clean

Likely to Recommend

Repair Quality

Excellent service thanks

Customer Service

Returned Clean

My Experience

The repairs look really good, just got it back so just listening for any rattles, so far very satisfied

My Experience

No complications, just good professional work!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Top drawer service beginning to end . Friendly ,professional and knowledgeable staff.

Likely to Recommend

Repair Quality

Great customer service top drawer service beginning to end

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

My SUV looks awesome! You guys did a great job

Customer Service

Everyone was super nice. Very knowledgeable and helpful about the whole process

My Experience

Brandy was very helpful, friendly and professional. Everyone else we spoke with was as well. We were kept up to date on progress and the car looks great. We haven’t seen any problems with the car and I doubt we will.

Likely to Recommend

Repair Quality

Everything looks great

Customer Service

The team was responsive and very nice

My Experience

My car was repaired beautifully and the quality of the work was beyond my expectations once I laid eyes on my vehicle. Caliber Excellence of work is 100 percent performance .

My Experience

I was lied to about when the completion date would be and was given several different dates and was promised insurance would pay for the rental. They promised to order the parts before I dropped off the car but they didn’t and that’s why it took so long and the insurance wouldn’t cover my rental. I was assured by their employees they would take care of the rental with the insurance but they didn’t.