Caliber - Monroe - Sun Valley

4.7 (704reviews)
91%
5520 Hwy 74 West,  Monroe,  NC  28110

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (704)

My Experience

Great job !

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very well done work. They went the extra mile.

Customer Service

Great customer service. Very close to my house and I was able to leave there the car rental.

Likely to Recommend

Repair Quality

Super awesome experience with this location. Super easy to work with, car was completed with a quick finish. Alex was very professional and took care of me as the customer. Thanks again Caliber!

Customer Service

Everyone at this location was super nice and happy to help!

Returned Clean

My Experience

Paint is orange peeled. Plastic wheel well cover not installed correctly. Lug nuts are over tightened and cannot be removed without possible damage. Metal grinding sound on wheel that was removed by caliber

Likely to Recommend

Repair Quality

axle nut was not tightened on wheel when repaired by caliber. Paint surface is covered in orange peel. plastic no installed correctly. you can easily see the area correct by Caliber from just a glance.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Alex and the rest of the staff was very friendly and professional. I would definitely recommend them

My Experience

My Experience

They gave me wrong estimate first time after they start working they called me and add $180

My Experience

great service

My Experience

Likely to Recommend

My son will be bringing his Lexus to your shop for repair on his trunk this week.

Repair Quality

Customer Service

Returned Clean

My Experience

Everyone was great. The only thing that I could add is that it would have been better if our parts could have been ordered when we scheduled our appointment. It would have decreased the delay of finishing the work. Our appointment was scheduled a few weeks ahead of time.

Likely to Recommend

Repair Quality

It took a long time to get the parts. It would have been nice if the parts we orders when the insurance company okayed the plan

Customer Service

Everyone was professional and provided updates to the status of my car.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Great work and eager to please

Customer Service

Returned Clean

My Experience

All staff I engaged with were all lovely.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Thanks for the great work

Repair Quality

Everything looks fantastic

Customer Service

Courtesy and professionalism

Returned Clean

My Experience

I liked getting updated through email.... I ONLY take my truck to this location....I have used them for years.... I hope it Never changes

Likely to Recommend

Repair Quality

I replied by email.....

Customer Service

Returned Clean

My Experience

Likely to Recommend

Very pleased.

Repair Quality

Customer Service

Very good service and work. Thank you.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean