Caliber - Monroe - Williams Rd
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jason and his whole staff was amazing!! Totally satisfied!
My Experience - 0.0/5.0 -
I have text messages showing it was not completed to Friday and I picked up Monday Morning. Upon pick up car was covered in scratches and I'm still having issues with tires. Enterprise is expecting I pay 5/31-6/6. This has been most unprofessional shop. Car was covered in scratches when I picked it up. I was told it could not be waxed with new paint and when the protective plastic is added they will not be noticeable or to bring it back. I have to wait 30 days to have protective plastic re-added which puts my vehicle at risk for further damage. My tire is leaking air and 1 day after I picked up vehicle tire pressure monitoring system is on. The scheduled completion date was 6/6 and I picked up that date. Shop stated if I paid deductible rental would be extended. My car is not in the same state as before the accident.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Shop has been great to work with.
Customer Service - 5.0/5.0 -
Sherri and Lauren have been great to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The repair seems to have been done well. Upon first entering the esablisbment, reception was friendly. The adjuster was friendly and kept in touch as needed. When I came in to pick up my vehicle the front desk clerk (same one that was friendly the prior two times I was there) was excessively rude when I declined to sign paperwork that had a blank dollar amount on the page stating I authorized State Farm to pay Caliber. When I asked for the number to fill in the dollar amount I was authorizing, the clerk seemed offended, and indicated that I was too dumb to find the number myself on the other paperwork. "You won't be able to find it yourself", she said as she snatched the pile of papers from my hand. I stated that I felt I could find the number she seemed unwilling to give me as she said she would "fill in that part later". She became ruder still and called me names after finally filling in the blank. The whole thing left me feeling as if something shady may have been about to happen and I am certainly not used to be treated in this manner. I would never sign a form stating I authorize payment of an undisclosed amount. That would be like signing a blank check and I would not think anyone would do this. I was well within my right in asking for the number for the blank, as of course anyone should. Please do not call me as I wish no further contact with this establishment and will absolutely not be a return customer. I will let State Farm know my concerns should they ask. I do feel bad as the work that was done seems, thus far, to have been done quite well. But I will not tolerate being treated like a petulant child nor will I do business with an establishment that leaves me feeling as if something not quite right may be taking place. Thank you for the work done in a timely manner. Again, during my two prior visits everyone was friendly and kind. It was not until my refusal to sign a blank dollar amount document that things went downhill. At no time was I rude nor did I allow my feelings of being upset at my treatment to show through. I merely signed my paperwork, paid and retrieved my keys before leaving. Once I was out the door I did let my husband, who was waiting outside, I know that we would not return due to the less than friendly receptionist. Again- I do not wish for a phone call. I merely felt someone should know. In all likelyhood this email will go straight to the very same receptionist anyway.
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
The adjuster was courteous and friendly. The receptionist was friendly my first two visits. However, when I came in to pick up my vehicle she handed me a document to sign which authorized payment of a blank dollar amount to my insurance company. When I kindly asked for the number to fill in the blank, she became rude and insulting.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very friendly and professional. My car ,looked brand new.if I need any type of body work or a vehicle painted I will certainly take it to Caliber Collision.
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Performance at caliber of Monroe was performed to a very high standard in a timely manner. The staff of Kim, Lauren and Jason went above and beyond to provide great customer service and satisfaction.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellence service. Beautiful work. And I have confidence that they will stand behind their repairs. Very pleased with their service.
Likely to Recommend - 5.0/5.0 -
very much so
Repair Quality - 5.0/5.0 -
my repairs are excellant with a life time warrant as long as i keep my civic
Customer Service - 5.0/5.0 -
liberty mutual is the very Best!
Likely to Recommend - 5.0/5.0 -
I would go out and promote the business for CALIBER just for the reason stated before & their expertise and service is all about
Repair Quality - 5.0/5.0 -
Totally professional and friendly staff. They were GREAT & I would highly recommend them to anyone who needs car repair service. The office/ shop manager in Monrie & Lauren, receptionist were always friendly, courteous & knowledgable. What an overall excellent experience with all staff I encountered. Keep up the SUPER FABULOUS work. That kind of service goes far!!!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The process of repairing your car after an accident can be stressful to say the least, but the staff here have been friendly and helpful. They have quickly taken care of any concerns we have had and we will definitely give them our business in the future as well as recommend them to others.