Caliber - Morgan Hill
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional service. My car looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
The Morgan Hill location is very convenient and in general the personnel are cordial, however, in my opinion, there needs to be a concerted effort to improve all types of communication and interaction with customers.
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0 -
From the beginning visit to CC office, there was a lack of follow through in communication and appointment follow through. Granted, the location had only been open several months and there were many 'meetings' scheduled for the employees, but it would have been helpful for all concerned if there had been more attention paid to the availability of the person/persons necessary to evaluate the damage to the car. The initial information form I filled out was misplaced/lost so a repeat of that form was necessary. The initial appointment that was made at the desk and confirmed for the next day was cancelled when I arrived, due to a scheduled meeting. The next appointment was followed through, but appeared to be an inconvenience due to more scheduled meetings. Phone calls were not returned when requested and no follow up for updates happened. This is regarding phone communication, prior to the actual start of the work and before "text" messages occurred.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Yes It looks great. It took a little while but i understand getting the parts took time. Very satisfied thank you
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Work was not 100% but I consider imperfections a one off. We were offered to fix but declined. I would recommend based on quick turn around.
Repair Quality - 1.5/5.0 -
Body work/ pat job was imperfect
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jessica was amazing. The entire staff was great. Everyone took pride in the follow-up and their work. Would highly recommend.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jessica Tapia was AWESOME!!!! She kept me informed the way through. She made the process stress free and put me at ease that my car was in great hands. My hats off to Jessica and the whole Caliber team!
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Not everything was repaired, now taking car back
Customer Service - 4.5/5.0 -
Service was and communication ended up being good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0 -
The time frame killed me and it seemed the shop was disorganized, especially with updating me on the status of the truck. It took a lot of communication from my end to figure out what was actually happening.
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
I have this shop a 7 bc when I was told they would “call me”, they didn’t. I would receive an email around 1730 sometimes, which would be difficult to ask any questions on my part since that shop closed at 1730. It also took me to ask a lot of questions on what was being repaired to my truck, the status of my vehicle, etc. as opposed to the shop updating me on a more regular basis.