Caliber - Mount Airy
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Too many updates that were not true. Let me know when the true completion date is for pick up.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber Collision was communicative about the repairs from the initial estimate all the way through to completion of the work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Communication was daily during repairs. Quick turnaround. Definitely a good experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Absolutely. Brian was our contact person and was so easy to work with. He helped us take care of two claims at the same time. It could have been a messy situation but he took care of both simultaneously without too many hiccups.
Repair Quality - 4.5/5.0 -
The repairs looked great however 3 out of 4 windows had lines of tape residue that had not been removed. Additionally we found what looked like white compound around edges and near molding that needed to be rubbed away
Customer Service - 4.5/5.0 -
Always informed and treated with respect with one exception when somebody not normally working the reception desk answered the phone and was unable to help me
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It’s still a bit early but the repair looked good when I picked the vehicle up.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was done very professional and completed in timely manner.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We just received the car and in the time frame we have had it, 3 hours, everything seems to be working fine.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Overall my experience was good. The outside looks great. You would not know it was in an accident. I like receiving updates from Brian regarding the status of the vehicle. Overall, the process was pretty seamless and easy. My only complaints are that the inside was not vacuumed out properly, so there were shards of broken glass that I needed to vacuum out when I got home. It appeared that they did vacuum out the floor mats however there was a whole section on the floor beneath the center console that looks like it was missed due to a piece of paper being on it. Other than that, I had a good overall experience and I would recommend caliber collision.
Likely to Recommend - 5.0/5.0 -
Absolutely. With there also being many different locations in the area, Caliber made it an easy choice for convenience sake.
Repair Quality - 5.0/5.0 -
This team was very responsive. I especially want to thank Brian for all the calls back and forth about timing of the repairs. My car looked like new inside and out when I got it back!
Customer Service - 5.0/5.0 -
This team was very responsive. I especially want to thank Brian for all the calls back and forth about timing of the repairs. My car looked like new inside and out when I got it back!
Returned Clean
Likely to Recommend - 5.0/5.0 -
Once I understood what the issues were, I could live with that info.
Repair Quality - 5.0/5.0 -
Through no fault of their own, parts delivery was delayed hence it took a while (28 days) to get the car back.
Customer Service - 3.5/5.0 -
My complaint was the lack of communication between the shop and customer. No one called me to inform me what the issues were delaying the delivery of the car except after I called 3 times wondering what the hold up was
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
My brother complained about the repairs
Repair Quality - 4.0/5.0 -
Brake reverse assistant is not working, and DLR on right headlight is out, all this is happen after take my truck out from your place
Customer Service - 4.0/5.0 -
Why don't take a cash?