Caliber - Mount Airy
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was kept updated at every step of the way and the repair work was very satisfactory.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Ending price was a good bit higher than my first estimate
Customer Service - 4.5/5.0 -
Left a message on the day car was supposed to be ready to get a time frame and was told someone would call me back and they didn’t call, just got a text it was ready
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Manny and his team did an excellent job. I would highly recommend. It was difficult circumstances, but they came through for us and the car looks great.
Customer Service - 5.0/5.0 -
The staff was very helpful and pleasant to Work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
My only complaint was the constantly changing estimated completion date. The communication was incredible and the customer service was great.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
The body work is excellent and the service friendly. It was done ahead of schedule, which I greatly appreciated!
Customer Service - 4.5/5.0 -
The only downside was a discrepancy in the billing. I contacted my insurance agent who then spoke with the Caliber team and cleared it up quickly. The customer service was great!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Mannie was great in keeping me updated with status
Returned Clean
My Experience - 5.0/5.0 -
Manny answered all of our questions and finished the repairs in a timely manner. Would definitely recommend Caliber Collision!!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Exceptional service and great customer service.
Customer Service - 5.0/5.0 -
Manny is the Man!
Returned Clean
My Experience - 5.0/5.0 -
Our experience with Caliber was 100% positive from beginning to end. Working with Carolina was an absolute joy, and everything promised was delivered. I would highly recommend them to anyone needing bodywork. Evelyn and Kevin Sullivan
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My insurance agent called Caliber on Wednesday July 9th and asked if there would be a problem with the height of the vehicle. You told her that I could bring it in and that the height would not be an issue. I dropped off the vehicle that day and you told me that you would call me end of day with a quote. I heard nothing between Wednesday and Monday. I called on Monday to ask for a status update and was told that I would get a call back within 15 minutes. I did not get a call back. I called a few hours later and was told that the vehicle was too tall for you to repair. When I asked why this was not communicated to me the previous week I was told that you contacted my insurance agent. There is no record in the Progressive system that a call was received. Also, the vehicle was taken a part to inspect the damage. I don't understand why you would take this step if the vehicle is too tall for your bay. This is a business vehicle that is needed in the field. I've lost four business days by leaving the vehicle with you and now have to take it somewhere else to get it repaired.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job and great communication during the process. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service and communication. I enjoyed working with the people in the office.
Customer Service - 5.0/5.0 -
The people were great to work with.