Caliber - Mount Airy

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

on first glance it looks like the Caliber team did a great job….I would strongly recommend them to anyone needing auto body work.

Likely to Recommend - 5.0/5.0 -

I have always been very impressed with the customer service , communication and repairs . This is the first time I have had an issue with anyone and would highly recommend caliber .

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The front desk staff is amazing , greeting you on arrival, friendly , personable and professional. I wasn’t pleased with my advisor, Savannah Burke. I had no follow up calls , I had to check on my car after she had told me it would be done.I left message asking her to call me back since she had stepped away from her desk , she never returned my call. I felt she was condescending . Apparently there was some confusion with the insurance and the gentleman from Hartford called apologizing for the delay assuming she had completed everything and my car had been returned. I’ve been very pleased in the past with my advisor so this was a disappointing experience with her. She also told me when I came in for the estimate that my tires were worn , I took my car in for an oil change to the Honda dealer before I brought it back for repair and they documented my tires are fine.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0 -

In general repairs went well. However 3 problems caused a return visit: 1. The passenger side window would not go down. 2. The passenger door panel/weather stripping was misinstalled... you could fit your fingers between the passenger window and the interior weather stripping. 3. Both the high and low beams on the passenger headlights were blown and had to be replaced by customer. The collision center solved the first two items on a return visit while I waited in the waiting room. Collision center refused to compensate or replace the light bulbs for the third item because they determined they were working when the vehicle left. After a nearly $6,000 repair job I, the client, had to spend another $30 to self install functioning low and high beam bulbs. Having the receipt as well as the replaced blown out bulbs in hand, the collision center still refused to compensate me for that replacement or provide supplemental bulbs. It's ironic or even plain disingenuous that they think the bulbs were working due to their final inspection considering the other problems the vehicle was discharged with. Insurance was also notified in the matter.

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Paint match is near perfect.

Customer Service - 5.0/5.0 -

Ronnie was very helpful and accommodating.

My Experience - 5.0/5.0 -

I appreciated how quickly everything transpired, from the estimate, to the drop off and car rental, to the repair and pick up of my car. The repairs look great and it was a huge plus to me that you cleaned my car, inside and out. Thank you so much for everything!

Likely to Recommend - 5.0/5.0 -

I am a repeat customer, I think that speaks for itself. Special recognition to the painter, excellent paint job.

Repair Quality - 5.0/5.0 -

Truck looks brand new. Everything lines up perfectly. Paint is a perfect match, nearly impossible to achieve on a 6 year old factory metallic blue paint

Customer Service - 5.0/5.0 -

Everyone was polite, excellent customer service from the estimator to final inspection and checkout.

Returned Clean

My Experience - 5.0/5.0 -

Savanah and Carolina did a wonderful job helping me through all the work that needed done. Even stayed late to help me figure things out when needed as well as other staff from the back! The mechanics also did an amazing job. I’m forever grateful and would use this shop again! Thank you!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Savanah and Carolina did an amazing job taking care of me! Even when there was a little confusion, they made sure to get to the bottom of it. They stayed late for me when I needed it, even on a Friday night and they were still so pleasant! The men in the back also helped a lot and did great work on my car! Would definitely recommend this shop to anyone!

Customer Service - 5.0/5.0 -

Savanah and Carolina did an amazing job taking care of me! Even when there was a little confusion, they made sure to get to the bottom of it. They stayed late for me when I needed it, even on a Friday night and they were still so pleasant! The men in the back also helped a lot and did great work on my car! Would definitely recommend this shop to anyone!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Second can they have repaired for me. Each time the work has top notch. The people there are always professional and nice. Keeping me informed each step of the way.

Customer Service - 5.0/5.0 -

Always professional and nice

Returned Clean

My Experience - 5.0/5.0 -

My experience with caliber was amazing from your front desk, staff to Manny to all of your techs. Best experience I’ve ever had with a body shop such an amazing team. Will only deal with caliber from here on out

Likely to Recommend - 5.0/5.0 -

I would tell everybody that is the only place to go

Repair Quality - 5.0/5.0 -

They were absolutely the best company I’ve ever dealt with in my life from the front desk girls to Manny, who is my representative to all of the technicians. Everyone involved in that shop are amazing. Best experience I’ve ever ever had.

Customer Service - 5.0/5.0 -

Again, second to none they are absolutely amazing

My Experience - 5.0/5.0 -

Great job thanks

Likely to Recommend - 5.0/5.0 -

Same

Repair Quality - 5.0/5.0 -

Good communication good work great job overall. Tends the highest rating and well deserved.

Customer Service - 5.0/5.0 -

Same

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Staff was friendly and communication was pretty consistent regarding status of repairs

My Experience - 5.0/5.0 -

Savannah did an excellent job of getting my repair completed as she kept me well informed.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

After the level of customer experience that I have received from caliber, I will never bring my vehicle back, and I will be sure to let everyone know in my sphere not to bring their vehicle to caliber

Repair Quality - 0.5/5.0 -

As far as the experience of getting my vehicle repaired, this has been the worst experience I have ever had with a body shop. my 2021 Toyota tundra has been in the Mount airy shop for four months when I picked the chopped up last week I had it for less than two days and there was a major problem that still existed and I had to take the truck back immediately. I am assuming that Mountary caliber will have my truck for many months more at this point. I do not trust that the Mount airy caliber collision would efficiently fix my vehicle in a timely manner. I will never allow a vehicle to go back to this center. This has been a completely out of control and unprofessional experience.

Customer Service - 1.0/5.0 -

My customer service has been absolutely horrible. After four months of trying to repair my truck I picked it up last week only to immediately have to bring it back because there is still a major issue upon bringing the truck back. I received a horrible customer experience trying to get a rental delivered From enterprise. The representative at caliber had a rental delivered in which I communicated with her to give me an hour heads up as I had all of my children by myself that day. I received a call from Carolina stating the vehicle from enterprise is at caliber for pick up. I expressed to her that I would not be able to get to caliber for another hour and a half. Carolina then told me she did me a favor and she had the enterprise representative take the rental vehicle back to the Frederick location and told me that I had to arrange the pick up of the vehicle myself. I had communicated to them the day before, and that day that I had all of my children by myself, and I was unable to do so. I then had to contact the closest enterprise rental, and luckily the enterprise manager was extremely accommodating and went out of her way to make sure I was able to get a vehicle with the least resistance because I had all of my infant children with me. This has been the worst customer service I have ever received in the past 10 years. I am in the customer service business and I know how important it is to take care of customers, especially when they are situation is frustrating it is our jobs are service providers to make their experience as simple and quality as possible. I did however receive 100% excellent service from the manager Justin Hale prior to having the horrible customer service from Carolina. Nevertheless, the time that I have waited for my vehicle only to pick it up and there’s still be a major issue is 100% unacceptable.

Returned Clean