Caliber - Mount Airy
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Outstanding repair quality. My car was fixed perfectly and looks like new. Very happy with the work.Highly recommend.
Repair Quality - 5.0/5.0 -
Outstanding repair quality. My car was fixed perfectly and looks like new. Very happy with the work.Highly recommend.
Customer Service - 5.0/5.0 -
Outstanding repair quality. My car was fixed perfectly and looks like new. Very happy with the work.Highly recommend.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Good work. Friendly staff.
Repair Quality - 4.5/5.0 -
So far so good. Really nice work so far. But it’s not finished.
Customer Service - 4.5/5.0 -
They do a nice job explaining what they’re doing, but I was not getting the updates. They said I should have gotten.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication for vehicle and great communication arranging rental ride and return.
Likely to Recommend - 5.0/5.0 -
Already have
Repair Quality - 5.0/5.0 -
Tough to get a phone call through the system but finally got info / fantastic work!
Customer Service - 5.0/5.0 -
This is a score for the front desk and technician. Central phone service not so good.
Returned Clean
My Experience - 5.0/5.0 -
Repairs were coordinated well with State Farm.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Updates on the progress of the repairs didn't start until about a week after the shop received my car.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Took much longer than expected and the communication was poor
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good communication, nice job done!
Likely to Recommend - 2.5/5.0 -
Customer communication needs to be improved.
Repair Quality - 5.0/5.0 -
There was very poor communication about my repair. I was told several times that my car would be ready, and when I called to check (because no one called or texted me), I was told there was a delay in getting parts. This repair was for a headlight replacement and front bumper repair. It took 2 1/2 weeks. If I had been told that from the beginning, I would have rented a car, but I was told it would take 5 days. Very disappointing. Fortunately, I'm happy with the end result, but the process was not pleasant.
Customer Service - 0.5/5.0 -
No communication unless initiated by me. When I called to check on status I was provided inaccurate delivery expectations 3 times.
Returned Clean
My Experience - 5.0/5.0 -
Everything from start to finish. Was very happy with caliber. Everyone was very nice and updated me about my vehicle
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber collision did a great job.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent repair and communication throughout the process. Great experience!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I don’t think I could have had a more pleasant experience! They were supper knowledgeable, helpful and speedy!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My experience with getting my Ford Expedition repaired at the Mount Airy, Maryland location was excellent from beginning to end.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Has a superb experience.
Customer Service - 5.0/5.0 -
Excellent service.