Caliber - Naperville - 801 Frontenac

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0 -

I was not getting timely updates. Had to call multiple times. Was told that I would be called back with updates on status but I was not.

Returned Clean

Likely to Recommend - 1.5/5.0 -

Extremely long waits , it took 6 weeks to get my car done

Repair Quality - 1.5/5.0 -

Very long waits and delays , had to go back to get the car as they missed placing the license plate upfront

Customer Service - 2.5/5.0 -

They can do better

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Good communication. Car looks great. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0 -

Quality is very good. Waiting time was very bad!

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I really recommend coming to this Caliber location. The staff is friendly and helpful with any situation that might come up. They show they care and did a good job on fixing my car. They also communicated the process well with continuous updates!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 1.0/5.0

Repair Quality - 1.0/5.0 -

I was not satisfied with the work!! The work of the staff who attended me by phone very good work they !! But to the other I think that for all the money they charged the insurer I expected a better job > apart from that the time they had with them almost 1 month just because of some scratches that I had !! Not recommended 👎🏻

Customer Service - 1.0/5.0 -

I was not satisfied with the work!! The work of the staff who attended me by phone very good work they !! But to the other I think that for all the money they charged the insurer I expected a better job > apart from that the time they had with them almost 1 month just because of some scratches that I had !! Not recommended 👎🏻

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

door panel tape was coming apart from the car body and had to be repaired, after that a bolt was found to have not been screwed in properly and would have fallen off if not attended to

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

place was clean. people friendly and professional. Work done in a timely fashion. Messages got confusing about when the car would be ready so had to call in person for clarification.

Customer Service - 4.5/5.0 -

Mostly wonderful. Small hickup with pick up communication when my main contact was out and my message said car was done and it wouldnt' be for 2 more days. Called and guy who jumped in was wonderful

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I have been through the wringer this year. With a totaled car in the beginning of the year to another car getting hit two days after I purchased (both accidents I was found not at fault). Bambi helped me and was always understanding and proactive every time we talked. The only good part of these disasters has been Caliber Collision being easy and helpful to deal with. I hope I don’t have to interact with you for a very long time or something has seriously gone wrong but I would and will use your company every time now that I know you always gives me top rate service.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

The paint was amazing. My bumper is amazing. Everything’s amazing the outside looks amazing but is it drivable? Is it a safety hazard? Yes, I cannot drive a car. I spent money on plus my insurance to help fix it and be satisfied. That’s a lot of money.

Repair Quality - 0.5/5.0 -

When I brake it has this noise as if something loose. When I turn my whole car moves like it shifts as if like like it goes up and down and like, I don’t think it’s even safe to drive. It’s actually probably a safety hazard for me like the wheel will probably fall off someday if I keep driving on it like this when I turn not even like a hard turn, but it makes a loud screeching robotic noise it’s very loud too and also when you look at the wheel and you compare it to the other wheel that didn’t get into an accident it’s not an alignment. The wheel is more forward than the other wheel. As if the wheel isn’t place properly.

Customer Service - 4.0/5.0 -

No complaints. Communication with process could’ve been consistent.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

We like your Service a lot this is not the first time we’ve been there always we request to send us there because you do good work thanks a lot

Likely to Recommend - 4.5/5.0 -

They do nice work

Repair Quality - 5.0/5.0 -

I really like how they work they do very nice job clean reliable. We are very happy if I have to do it again bring the car I will.

Customer Service - 5.0/5.0 -

I’m very happy with the word they did if I have to bring the car again I will. I really need to recommend them. Thanks a lot.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Excelente servicio.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Do not recommend at all. Go to a different location this one has rude employees, the other Naperville location is more professional and kind.

Repair Quality - 2.0/5.0

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service - kept me abreast of repairs and timing

Customer Service - 5.0/5.0 -

Front office Bambi is very good

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 3.5/5.0 -

I was very pleased with the work done.However, the estimate came in almost two thousand dollars.More than other estimates I had received.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great services and customer support. My favorite place to fix my car

Customer Service - 5.0/5.0

Returned Clean