Caliber - Naperville - 801 Frontenac
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Caliber made the entire process very easy and smooth. I was never there for a very long period of time and the communication via text and updates was excellent. I do wish it hadn’t taken quite as long as it did, but having a rental car pick me up at caliber and I’ll be able to leave my rental car there as well was extremely helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
The reason I’m giving a nine instead of a 10 as I was a little surprised that it took over a week for this repair. But overall, the communication was excellent. The employees a caliber were great and I’m very happy.
Likely to Recommend - 4.5/5.0 -
Overall, great. Waited a bit longer
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Took longer than expected
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Three cars with hail damage. Managed the repair timely with all three
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
I’m satisfied with the outcome, but it could be a little bit better I believe. A couple details were forgotten. The I don’t like the after market parts but I guess this is out of your control
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
I needed more communications from Caliber regarding the progress of the repair.
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0 -
Quality of work seemed to be fine. It just took too long to get done.
Customer Service - 2.5/5.0 -
I didn’t get updates on the status of the repair.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Can still see (2) marks where dents were removed (PDR), passenger seat and door sill plate was dirty. Also my aftermarket radar that is supposed to be adhered to the windshield fell off while I was driving and apond cleaning my passenger seat I noticed damage to the seat.
Customer Service - 0.5/5.0 -
1 phone call updating me on my car the 2 weeks it was there.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.0/5.0
My Experience - 5.0/5.0 -
Fantastic Service. Dave at the Naperville location was a great communicator - keeping me updated frequently throughout the repair process.
My Experience - 5.0/5.0 -
At 801 Frontenac Andrew Bambi and Rob. I have three cars in need of repairs due to hail damage. Car one finished in four days ahead of schedule and they have accommodated me with two cars in next for repairs. And they are sticking with the same tech for all three cars. Good communication from this team.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very helpful and repair done right.