Caliber - Warrenville
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 2.0/5.0 -
This number is low due to the issues already addressed.
Repair Quality - 1.5/5.0 -
The roof and tailgate repairs are very good, and we are satisfied with those. However, the scratches on the side of the vehicle were not repaired and were painted over, so they are still very noticeable. The interior roof area has black grease marks and finger/handprints all over it. There is damage to the front passenger side of the car and to the front bumper that were not repaired. Unknown if that decision was made by Caliber or by the insurance company, but it is storm damage, and no one bothered to reach out to say they were not being repaired over the 6+ weeks my vehicle was in for repairs. I could have appealed to have the damage repaired, and no one communicated at all. The overall satisfaction is low since there are significant issues left unrepaired.
Customer Service - 3.0/5.0 -
The communication for status of the repairs was very good. The communication regarding repairs that weren't going to be addressed is disappointing. The issues that were pointed out after pickup were noted respectfully, although we are still waiting to schedule the other repairs and general clean up.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Great communication with the people at the actual store. I didn’t like to communicate with the call center. They didn’t seem knowledgeable of my situation.
Customer Service - 5.0/5.0 -
Again that’s a 10 for the staff at the Warrenville store.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very happy with my experience with Caliber Collision. Anthony went above and beyond to provide information and make calls on my behalf. He was very professional, warm and friendly making me feel at ease about my car repairs and using the business.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber Collision has it all together! They are very professional in every way! The staff is very knowledgeable and courteous! I hope ai am never in another accident, but if I am, I will for sure take my business to them. Thanks for a job well done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I will recommend caliber collision
Repair Quality - 5.0/5.0 -
Happy with the service. They informed me about the whole process.
Customer Service - 5.0/5.0 -
Customer service was on top of everything.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Bill was not correct.i had no choice but to pay. Amount of time it took to complete was crazy.
Likely to Recommend - 1.5/5.0 -
Took to long. Kept informing me of delays.
Repair Quality - 3.0/5.0
Customer Service - 2.5/5.0 -
I had a billing issue. Code insurer used was wrong and I had to pay an extra 500. Countrrperson told me that I could not receive my car without getting it cleared or paying immediately. Now it's my issue fighting with the insurance company. Kept my car hostage
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From start to finish, working with Caliber was an amazing experience. Regular easy communications re status of my vehicle were ongoing, seamless work between them and my insurance company and rental car company kept me out of the middle, Caliber made it a completely stress free process. And of course most important, my car looked amazing when I picked it up (extensive hail damage brought me there), and the icing on the cake was they detailed the inside of the car before I picked it up. I would highly recommend, without hesitation, Caliber Collision in Warrenville for any and all auto body repair needs. 5 out of 5 stars, no question.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
average service
Repair Quality - 4.5/5.0 -
vehicle was not clean, and leftover old parts remained in the vehicle. So I had to go back twice to remove them.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was very happy with the process of our car getting fixed although it took a long time which is understandable when you can’t find parts I was informed almost daily and updated the entire time when I saw my car today. It was just pitch. Perfect. I was so very happy with everything. Thank you so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication
Customer Service - 5.0/5.0 -
Great work