Caliber - Naperville - 801 Frontenac
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Would have appreciated my driver settings be left as they were.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
From what I can see when I picked the car up this afternoon, you efficiently restored my car back to its condition that it was in prior to the event that created damage to my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.0/5.0 -
My experience with Caliber Collision was less than satisfactory. On October 30th, my car was towed to Caliber Collision. First, the work was not done promptly. My car was not ready for pickup until December 3. On the plus side, the work appears to have been done correctly. I’ve had it back for a week an everything works fine. Although I’m glad it’s fixed, I was very frustrated with the company’s communication. Over the five weeks you had my car, I received several emails that postponed promised completion dates with a message that I would be contacted. At no time was there a follow up phone call. In response, I called several times to inquire about the email messages. Each time I was told that the emails were generated by “corporate” and weren’t under the shop’s control. They acknowledged that other customers had complained, too. There was no apology or promise to follow up to address the problem. In addition to the email problem, each time I talked with Caliber’s customer service representative, Mr. Danny Kim, I was given vague progress information with no promised due date. To be honest, I was worried about the shop’s competence to handle the repair because Mr. Kim kept referring to electrical problems. It wasn’t until my insurance agent intervened that I learned the shop sublet the repair to a company specializing in electronics repair. This information should have been communicated to me directly.
Customer Service - 1.0/5.0 -
Customer service depends on trust. As mentioned previously, misleading emails and insufficient information about my car's repair was frustrating. I also question one of the delays. Mr. Kim said that my insurance company (Amica) held up the repair by 10 days getting their own appraiser to review the damage. When I raised this with my agent, she reviewed the call log and progress notes with me. Her log did not show the delay Mr. Kim referenced.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and staff!
Customer Service - 5.0/5.0 -
Great customer service and staff!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Liberty Mutual is the best!!!!