Caliber - Naperville - 801 Frontenac
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good communication and follow up from the team. Cery helpful as this was a corporate fleet car the team at caliber (Dan) did a fantastic job with communicating to the corporate insurance which kept me in the loop but made sure I didn’t have to worry about a thing. Great job!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication and quality work
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
I told the man who looked at our BMW that the predictive front light system was not working and should be replaced. It wasn’t. Can that repair be added to the original repair?
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
All looks good
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was extremely nice and they were fast and efficient
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good response and action taken care utmost with customer service Thanks a lot
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job! My 20 year old car looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff is very helpful prompt and courteous kept me informed throughout the repair .
Customer Service - 5.0/5.0 -
Good customer service
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Had no issues.
Customer Service - 4.5/5.0 -
Was good and kept me updated on the repair
Returned Clean
My Experience - 5.0/5.0 -
Bambi provided excellent customer service when I first came into the office and when I called. I really appreciated that I was given a detailed explanation of repairs needed by Roberto and kept updated as repairs were being done. My car looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
Would love to get a better communication
Repair Quality - 4.0/5.0 -
They fixed the car and feels like new. My only complaint was the time it took to finish was way longer than expected.
Customer Service - 4.0/5.0 -
Very nice people working and answering phones, yet we couldn’t get a correct estimate on how long the service would take
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Dan, technical team and Bambi front desk assisted well to fix our EQS450.
Customer Service - 4.0/5.0 -
Helpful
Returned Clean
My Experience - 5.0/5.0 -
Very helpful and right on time
My Experience - 0.0/5.0 -
Had a dent on the door that was replaced. They still have my Ram and are fixing it
Likely to Recommend - 1.0/5.0
Repair Quality - 3.5/5.0 -
Communication is not the best. And honestly repairs took a really long time. Luckily I had a rental otherwise I would have been with out a car for almost a month. They did the job though so, yay..
Customer Service - 2.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very smooth process, they worked directly with my insurance
Repair Quality - 4.0/5.0 -
Great receptionist, nice being updated, and my truck was repaired in a timely matter
Customer Service - 5.0/5.0 -
Very nice and friendly staff