Caliber - Naperville
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
They did a good job of keeping me informed.
Repair Quality - 5.0/5.0 -
Quality of work is five stars. I returned vehicle came back looking like new.
Customer Service - 4.5/5.0 -
9.5. It just took a little bit longer than originally expected.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
Too much disconnect between corporate and the local repair shop. I received multiple miscommunication
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
From start to finish i couldn't be more pleased with the process and the results. Communication throughout was excellent. Shout out to Kayt. She knows the true meaning of customer service. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Everyone was so nice and easy to work with Victor was a good listener and provided great customer service. The check in woman was warm and helpful I recommend your business
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very friendly and professional. The repairs are done to perfection, you'd never know that anything had happened! I'm so happy with their work, hope I never have to use them again, but if I do I know exactly where I'm going!!! Caliber Collsion
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would shout their praises from the rooftops
Repair Quality - 5.0/5.0 -
My Caliber gets 100 stars. The employees were very personable and kept me informed at each step
Customer Service - 5.0/5.0 -
Awesome service…awesome staff
Returned Clean
My Experience - 0.0/5.0 -
Dan was absolutely horrendous to work with. When we picked up our car, it was clear that there was an entire portion of the car that was left unfixed. Upon inquiring with Dan about why it hadn’t been fixed despite our car being in the shop much longer than we were initially told, he stated it was because he marked it as prior damage when it was not. He was absolutely condescending. Luckily, when we called Allstate, they confirmed that it was always a part of the original claim and that Dan had indeed, made a mistake. He went as far as to chuckle about it and talk down to us in front of our daughter. Horrible experience!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Front desk service was great. It took two months to get my car back and the inside of the car was returned very dusty and dirty.
My Experience - 5.0/5.0 -
So far so good Looks very nice