Caliber - Naperville
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 0.0/5.0 -
Took waaaaaaay too long. It was 4 weeks.
My Experience - 5.0/5.0 -
Very professional service. Courteous staff explained the process and details of work thoroughly. Well organized with tie up to insurance company and enterprise rental.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
So far the car is good. However, I am not happy that my entire glove box and middle box (cold compartment) was emptied on the floor. I had coupons, a blank check, gift cards… all over the floor in my car. I hope the people working can be trusted.
My Experience - 0.0/5.0 -
Communication was awful
My Experience - 5.0/5.0 -
Professional and friendly. We would use Caliber again. Also, Kayt respectively helped me with my Alzheimer communication issues.
My Experience - 0.0/5.0 -
I pointed out an issue with chipped paint to the service advisor who said he would “make a note of it”. When I picked up my car, the chip was still there and now I need to bring my car back in, get a rental vehicle, etc. I wish the service advisor would have shown a little more interest in my repair and displayed a little more attention to detail.
Likely to Recommend - 1.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service from the moment I walked in to the moment I took my vehicle home. Will definitely recommmend you to all. Thank you to your entire team!
Likely to Recommend - 5.0/5.0 -
Great service!
Repair Quality - 5.0/5.0 -
Very nice company to deal with.
Customer Service - 5.0/5.0 -
Great service!
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
Just with kate she was amazing
Customer Service - 5.0/5.0 -
Just kate she amazing
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good service, all the procedure go smoothly
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My experience at Caliber was much better than what I expected. I had very pleasant experience from the intake process to all the way until pickup of the car. Service was on time and they provided consistent update on the status. Kate was exceptional, she is very pleasant to communicate with. I had very different experience from other big name shops who deals with luxury cars. I highly recommend this place to everyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had wonderful experience with Caliber. They provided exceptional customer service. The work quality was very good and they delivered the vehicle back on time. Best part about Caliber was their exceptional customer service. Intake process was very simple and pleasant. Kate is exceptional, she helped us all the way from beginning to the end. Despite of being very busy, she always greeted us cheerfully and professionally. I highly recommend this place.
Customer Service - 5.0/5.0 -
Their customer service is the best I have experienced so for from any place similar.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I didn’t have to go back once or twice but three times for my vehicle to be ready. Not only did I have to go back several times but the due date I had was moved many times. I am grateful to have had a rental, but the rental they gave me was a jeep gladiator that just ate gas like no other and caused me to have to spend 5 times the amount of gas I normally did. The quality control was not there for my vehicle hence the reason or the multiple times attempted to return the vehicle. As a someone that has worked on his own cars I was not going to accept a car that had paint with fish eyes and garbage in my paint and a windshield to fender plastic being held on by 3M tape. Second time my vehicle was taken on a test drive by myself to find that the car was veering left and right when I had stated that when the car was dropped off. With all that being said, I hope with my alignment being off I don’t begin to experience issues with the new shocks I had installed since my car was in for running over a raccoon at highway speeds.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
I would recommend Caliber Collision to anyone. Kate and the rest of the staff were wonderful and my car looks fantastic.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Everything was great. The only problem is, I am still waiting for a call back for the side moldings to be put back on my car
Customer Service - 5.0/5.0 -
Sales people were wonderful.
My Experience - 5.0/5.0 -
Both claims were repaired to our satisfaction.