Caliber - Naperville
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Thank you for the professional work. The team was great to work with and the repairs look fantastic!
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional service. Courteous staff explained the process and details of work thoroughly. Well organized with tie up to insurance company and enterprise rental.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
I had a scratch that was questioned by Caliber. I responded when the technician reached out to me that I was not aware of it previously but did not know for sure if it was part of the original accident. They did not let me know that they were not going to fix it and did not ask me, even if it was not part of the insurance claim, did I want to pay out of pocket to fix the repair. When I picked up my car, I told the shop manager who said I should have been contacted by them before and apologized. He offered me a gift card and said he would call me on Monday but I never heard from him
Customer Service - 4.0/5.0 -
Kate was an angel.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
always great service and a fantastic job with a quick turn around time
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
took 4 weeks to fix hail damage and area requiring to be painted was not finished. The area has a flat finish and appears that was not finished out properly to match the rest of the car. none effected area has a smooth and glossy finish and newly painted area does not.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Needed more updates in final stages off work
My Experience - 5.0/5.0 -
Great work and great service - thank you!
My Experience - 5.0/5.0 -
The overall experience was excellent, from the friendly service at the front desk to the attentiveness shown with my repair situation was very reassuring.
My Experience - 0.0/5.0 -
Took waaaaaaay too long. It was 4 weeks.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
So far the car is good. However, I am not happy that my entire glove box and middle box (cold compartment) was emptied on the floor. I had coupons, a blank check, gift cards… all over the floor in my car. I hope the people working can be trusted.
My Experience - 0.0/5.0 -
Communication was awful
My Experience - 5.0/5.0 -
Professional and friendly. We would use Caliber again. Also, Kayt respectively helped me with my Alzheimer communication issues.
My Experience - 0.0/5.0 -
I pointed out an issue with chipped paint to the service advisor who said he would “make a note of it”. When I picked up my car, the chip was still there and now I need to bring my car back in, get a rental vehicle, etc. I wish the service advisor would have shown a little more interest in my repair and displayed a little more attention to detail.
Likely to Recommend - 1.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service from the moment I walked in to the moment I took my vehicle home. Will definitely recommmend you to all. Thank you to your entire team!
Likely to Recommend - 5.0/5.0 -
Great service!
Repair Quality - 5.0/5.0 -
Very nice company to deal with.
Customer Service - 5.0/5.0 -
Great service!
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
Just with kate she was amazing
Customer Service - 5.0/5.0 -
Just kate she amazing