Caliber - Naperville
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
We had a very positive experience
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
The entire team was personable and made the process as easy as possible for us.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Repair looks very good. Personnel are very helpful and courteous. I will recommend your shop to others. My wife is very happy and as they say, happy wife, happy life!
Likely to Recommend - 4.5/5.0 -
Excellent repair
Repair Quality - 4.5/5.0 -
Repair took longer than I thought
Customer Service - 5.0/5.0 -
Everyone helpful and knowledgeable and courteous
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing service, love the repairs made to my vehicle and I appreciate the ongoing communication by the team, thanks!
Customer Service - 5.0/5.0 -
Great staff and excellent work
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Second repair with Caliber, and everything went as smoothly as it did the first time. Everyone at Caliber was polite, knowledgeable and thorough, but not hoping that I return for a third visit!😬
My Experience - 5.0/5.0 -
Great customer service.
My Experience - 0.0/5.0 -
The trunk will not open and still is rubbing against the side(s). This was specifically asked about during the repair process but was not addressed. Will be calling back.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Katy at the front desk is super nice and worked through any issues we had. Timing was a bit longer than what we would have liked but can’t do much about that.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
We asked the technician to provide us with a quote for another area of the car that needed repair - not involved in the accident. We never received the quote or opportunity to have the work done.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
There seemed to be some initial miscommunication with the liability insurance that was covering my repairs but once that worked out everything was very smooth.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I’m so pleased with how my car looks and runs. Everyone at Caliber is seriously intent on providing high quality service. Kate is the person I dealt with directly. She was very helpful and offered great suggestions. She linked me up with the rental car company and they picked me up at Caliber. They returned my car cleaned inside and out. This is the second car I have had them work on. I highly recommend them. They are nice, honest people.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They had amazing service and great communication. They completed the job quickly and sent out communication throughout that time. I am very pleased with the service and would 100% recommend.
My Experience - 5.0/5.0 -
Very professional with a great personal touch as well.
Likely to Recommend - 5.0/5.0 -
Great experience, highly recommend.
Repair Quality - 5.0/5.0 -
Great with people and great with vehicles too.
Customer Service - 5.0/5.0 -
Just excellent approach to customer service.
My Experience - 5.0/5.0 -
Very professional Good work People are very nice AA+++