Caliber - Naperville
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Kate is a treasure! She has such an empathetic kind spirit. From the moment I arrived to pick-up Kate assured me we were in good hands and we were! She is the epitome of excellent customer service! The work done was fantastic, as well!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication and customer service. Quality of work looked good, and they even cleaned the inside of the car which I didn't expect. Only complaint is that the parking lot is a bit of a tight squeeze.
Likely to Recommend - 5.0/5.0 -
As smooth as can be.
Repair Quality - 5.0/5.0 -
I have no complaints
Customer Service - 5.0/5.0 -
Great people, good stream of updates.
My Experience - 5.0/5.0 -
Late and Mikah are always fantastic
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional and quick repair while reasonably priced
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service and performance
Likely to Recommend - 4.5/5.0 -
I would highly recommend this service, but I suggest providing a more accurate estimate of completion time. The delay in vehicle availability presented a significant logistical challenge, particularly given our reliance on a single vehicle.
Repair Quality - 4.5/5.0 -
The repair appears to have been completed satisfactorily based on visual inspection. Although the repair took longer than anticipated due to issues with incompatible third-party components, the final product is acceptable.
Customer Service - 5.0/5.0 -
Both Kat & Dan were great.
My Experience - 5.0/5.0 -
It was a pleasure to work with Caliber Collision. Excellent service Dan went out of his way to make sure my car was ready when I needed to go out of town. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff was awesome, the crew was awesome, all office personnel were awesome. We’ve had several of our cars into two or three of the different shops over the years, they always are professional/courteous/friendly. I hope I don’t have to come back to Caliber for a long time, but if I do, I know I will be treated fairly, and the work will be professional. On another note, you can get rid of that Scheduling service you have, they are totally useless and did nothing but confuse the whole situation on some days. Thanks again, God bless.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job by all… Always professional and always do a great job on my vehicles. Hope I don’t see you guys for a long time but in the event I need more collision work Caliber who I’ll be calling.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Best place to take your car for repairs.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Looks like new. Appreciate the interior detailing
My Experience - 0.0/5.0 -
Poor communication about the completion timeline. 10 days past when I was told it would be completed. I had to call in order to get any information.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff were very friendly and informative.