Caliber - Nashville - Downtown
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience !!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
Hoping this can be corrected accordingly and this number match how it felt when dropping the car off
Repair Quality - 1.0/5.0 -
Things were great throughout the process (Mia was very communicative), however, upon pickup of my vehicle, the repairs were not complete. A panel was still scratched, didn’t sit flush, and is loose. I was told this would be corrected last week, but when calling back to check status on the parts they were to order to correct this, they did not have any notes about it. I am still waiting to hear back. I called again this morning given it has been a week since I came in showed the manager and tech my car and the incomplete work. Waiting to get a call back on this. Hoping someone will follow up to have this corrected. Based on the drop off and communication throughout, I would not have expected to experience this in the backend after picking up my vehicle. I’m now left in limbo since this all took place after payment.
Customer Service - 1.0/5.0 -
At first it was great, upon pickup, I am left in limbo waiting to hear about correcting and completing the repairs
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Service Repaired!
Customer Service - 5.0/5.0 -
Very friendly and professional staff!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Like I previously mentioned, Mia provided great customer service and the repair was fine. However, I would not likely recommend this shop.. due to the outcome these issues.
Repair Quality - 3.0/5.0 -
The repair itself was solid. However, the attention to detail to the rest of vehicle was somewhat lackluster. There was a lot of random brand new clear coat scratches throughout the vehicle. I heavily assume they were done whenever the vehicle was being prepared for pick-up by the washing and drying process.
Customer Service - 5.0/5.0 -
Customer service was great. Mia consistently updated me throughout the whole process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They made the experience better and done good work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you Tripp!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The team did a great job repairing my vehicle and providing adequate and timely updates so that I was well aware of where my vehicle was in the claims process
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Thank you guys very much for all your hard work 🙏
Likely to Recommend - 0.5/5.0 -
Overall, I didn’t have a great experience in regards to communication and timeliness and would not recommend because of those things
Repair Quality - 3.5/5.0 -
The quality was good, the customer service and timeliness were not sufficient
Customer Service - 1.5/5.0 -
There was lack of communication throughout the entire process. When I originally came in I was told it would take about a week and it took over two weeks. I followed up multiple times with zero or vague responses. I was also asked to bring the car in early (7:45am instead of 8:30am) and when I arrived was told the service manager was in a meeting and they were not sure why he called me to reschedule
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would hope no one needs to use their service, but if the need arises, i will absolutely refer them to Tripp
Repair Quality - 5.0/5.0 -
A bit confusing at the start due to the way my claim was handled, but the folks at caliber collision were quick to identify and solve my issue and got me processed in record time.
Customer Service - 5.0/5.0 -
Tripp was incredible helpful when it came to keeping me updated on how my vehicle was progressing.
Returned Clean
My Experience - 5.0/5.0 -
Tripp was extremely professional, helpful, and communicative when helping me through my car repair. Very pleased.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tripp was extremely professional, knowledgeable, and communicative. I will be coming back with anything else that may come up with my car.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was great and the team communicated very clearly and often.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very satisfied Tripp was great
Customer Service - 5.0/5.0 -
The customer service was incredible Tripp communicated very effectively and often
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Did a wonderful job