Caliber - Nashville - South
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very prompt and professional. Awesome communication. And it looks great!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very friendly and answered any questions or concerns I had. They kept me informed on the status of the repair and all that analyzed and what needed to be repaired.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would drive from Alabama to do business with them.
Repair Quality - 5.0/5.0 -
The new bumper looked great! They even shined up the car; it looked fantastic!
Customer Service - 5.0/5.0 -
The employees were cordial!
Returned Clean
My Experience - 5.0/5.0 -
Great customer service and a reflection of your Company’s Core Values.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was the convenience of it all. The rental company met me at the shop. The people from the receptionist to the gentleman that took care of my car was great. Even when I returned they had the rental company come and pick up the car. My car looks like it was never hit. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks so much better.
Customer Service - 5.0/5.0 -
Very friendly and accommodating!
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was well taken care of for my car repair. I like the fact they washed and vacuumed my car.
Customer Service - 5.0/5.0 -
Great service
Returned Clean
My Experience - 5.0/5.0 -
Good job thus far we'll pleased!! Great customer service and promptness.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome customer service and prompt service thank you! :)
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Abby, the manager, was extremely helpful with the entire process. She really helped move the repairs along more quickly. All of the office staff were so sweet to work with. Repair was excellent.
Customer Service - 5.0/5.0 -
Wonderful assistance!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
they were very helpful & nice
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great people in the front office representing the company- thank you
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
The most frustrating part of our experience was that we were initially told it would take 3-4 days to get my car back. It took 12 total business days before it was complete. That is fine, just frustrating it was quadruple the time I was told. The communication was mediocre. Sometimes good, other times not.
Customer Service - 3.5/5.0 -
It was a little difficult to get updates on the car status when we would call. The text updates were nice
My Experience - 5.0/5.0 -
My car was so clean when I picked it up. The updates were helpful and timely. Abby was so helpful and understanding and I felt very confident I was in good hands and the work was going to get done right.
My Experience - 5.0/5.0 -
This is the first time I’ve seen a car repair go perfectly. Every experience I’ve had with car repairs, with insurance, with trying to fix just about anything, they’ve all been some degree of horrible. Not this time. It was very nice. Thank you.
My Experience - 5.0/5.0 -
Abby was great and great customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Abby did a great job making sure my vehicle was fixed properly she was very nice and always answered any questions I had and she kept me informed about the repairs
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
My feelings are mixed. The customer service was very good. I was kept updated at every step of the process via text and even a phone call. I received detailed information of how my vehicle would be repaired which I appreciated. However, I expected to come into a professional site. You could not tell if they were opening the office and closing it down as the whole place was disheveled. When I received my vehicle back, it was dirty in the inside including caked on dirt on the rear view mirror. The outside of my vehicle was dirty as well from the mechanical work including debris and dirt on the windows. I was told that it should have been washed, but apparently that part was missed. Lastly, I did not like the presentation that I received a new and cleaned rim when it was just switched from the front tire and polished.
Customer Service - 4.5/5.0 -
Amy was very informative every step of the way. The repair just took way longer than what was quoted.
Returned Clean
My Experience - 5.0/5.0 -
I was very satisfied with the words done on my vehicle did a great job. The ladies you have in the front office were very nice, really enjoyed talking to them. And have them take care of me.