Caliber - National City

4.9 (8,991reviews)
98%
2013 Haffley Ave,  National City,  CA  91950

In operation 29 years, 26 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Volkswagen

Reviews (8,991)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, professionalism, and use of quality parts, with many noting their vehicles looked brand new after repairs. Communication stands out as a major strength, with customers appreciating daily text and phone updates throughout the repair process. Timeliness is frequently highlighted, as repairs were often completed ahead of schedule, exceeding expectations. The welcoming and caring front desk experience is repeatedly commended for making stressful situations more manageable. A few customers noted areas for improvement, including interior cleanliness upon vehicle return, occasional delays in follow-up calls, and inaccurate online tracker estimates for completion dates. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.
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"Im so happy with all the repairs to my car. It looks new!!! Perfect!!! Great communication, schedule, updates. ..." Read more
"Excellent experience from start to finish. After my accident, they took care of everything with professionalism ..." Read more
"Always a good place where you can rely on a proper repair and use OEM parts."
"Way ahead of schedule. I got my car 3 days before my promised pick up date. That made me so happy!!!"
"... experience from dropping off my truck to picking it up. They delivered ahead of schedule, I got regular updates, and the results are fantastic. Thank you!" Read more
"They said a week and had it done in 3 days"
"The date was fine. However , now it has gone into more time since it was not done right the first time"
"I got texts, I got calls on daily updates. The communication was amazing!!!"
"Caliber collision was hands on, communicated every step of the way, very satisfied with the process and repair, thank you ."
"I did have to make one call for an update. The online tracker is not a good indicator of when vehicle will be ready. I.e. mine said ready 217, but I called ..." Read more
"... my current situation and going above and beyond. The professionalism and amazing customer service was outstanding. I truly value and thank you all for that! I will ..." Read more

My Experience

Excelente servicio y atención al cliente. Desde un principio me dieron la fecha de entrega de mi auto y esa misma fecha fue en la que lo entregaron. Mil gracias.

My Experience

Thank you

My Experience

The front bumper for some reason does not click to the body closer to the hood and is a little annoying. Nonetheless the paint job is immaculate!

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Looks brand new again.

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Servicio excelente y muy eficiente muy buen customer service

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You guys are professional and do an immaculate job. My car looked like it was never damaged. I would definitively recommend this shop to any of my friends. Keep up the great work.🫡

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Always tell friends and co workers to come

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Your employees were great. Ricardo was so attentive to my auto car needs. But the best attitude and person in charge was Ozzie. His service and attitude the best.

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Again. Ozzie made the fastest and easiest way of working with caliber. His assistance on calling me on status on my vehicle was the best

My Experience

My vehicle was in the care of the National City (Haffley Ave) location. Excellent repair work by the body shop crew! Great communication by Eddie in regards to keeping me updated with the progress.

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Excellent customer service

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Giovanni was great and communicated everything needed while my car was being repaired. After I picked up the car, your internet was down so couldn't make my payment the day I picked up. He said he would contact me when it went back up, but he never called back. I had to call on back 2 days later to see what happened. That's reason I gave him an 8. Ty

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Returned Clean

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