Caliber - Norcross
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Love to see companies seeking input, especially when they are big companies. So question arises: do you REALLY react positively to customer suggestions or complaints?
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The headlights on the passenger side where the collision was is aimed high. I had a flat within minutes of leaving your lot after the car was with you for a month and a half. I was very dissatisfied with the communication throughout the process with my service rep and also regarding my tire issues which put life literally at risk. I was happy with the paint job--blending and matching the paint.
My Experience - 5.0/5.0 -
Fernita who was the caliber rep I dealt with represents her company well
My Experience - 5.0/5.0 -
I really love the updates, letting me know when my vehicle would be complete. Everyone was really nice and I was even able to pick my car up after normal business hours. That's why I'm a return customer and I wouldn't go anywhere else.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My vehicle looked better than new when I got it back and john made sure I was happy with the progress every step of the repair process!
Customer Service - 5.0/5.0 -
Best customer service I have had at an auto repair shop
My Experience - 5.0/5.0 -
They did a wonderful job fixing the damage on my car! Kept me in the loop with everything going on. Had everything finished when they said they would! amazing customer service everyone is professional nice and friendly!
My Experience - 5.0/5.0 -
My representative John Grubbs was very attentive and understanding of my needs and kept me updated as soon as he heard anything about my vehicle. I am very impressed with his customer service even under the circumstances.
Likely to Recommend - 5.0/5.0 -
Without hesitation!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
John Grubbs was amazing
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The team did a great job. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job all around. Received updates along the way, car was ready on time, and it looked great upon completion.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very happy with my service.
My Experience - 5.0/5.0 -
You guys did great work, however you did forget one lightbulb in the rear light being out in the place but I have a spare so no big deal.