Caliber - Norcross
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Lo voy a recomendar porque fueron eficientes y rápidos
Repair Quality - 5.0/5.0 -
I received very professional treatment, a fast and hug-quality service
Customer Service - 5.0/5.0 -
I received very professional treatment, a fast and hug-quality service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service by Edgar and the team!
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality was very good
Customer Service - 5.0/5.0 -
Edgar was great at giving information
My Experience - 0.0/5.0 -
clean any single car after full completely deiail [.right on the money] before release to customer, we don't want to back and forth.
Likely to Recommend - 0.5/5.0 -
Not at all!!
Repair Quality - 0.5/5.0 -
Your manager Edgar was awful in his communication and lacklustre in littl communication that he did provide! He was very combative when asked about a project that ended up being a month behind schedule. He stressed me out about returning a rental vehicle (because Caliber unbeknownst to was paying for the rental due to them not finishing the vehicle upon the agreed upon date of completion between Caliber and my insurance company). On every single date that I was given for the vehicle to be completed I had to call the day of and sometimes the day after to find out that the vehicle was not done and that the part they were waiting for had not come in or had just come in and that the vehicle still needed to be painted. In the course of my speaking with him on the date AFTER the vehicle was to be completed but was not, I informed him that I was a flight attendant and that i do not have a typical 9-5 Mon-Fri occupation where I could just show up and I also added to the fact that on that same day, I was leaving for a cruise and would not be able to return the vehicle on 12/31 (the date in which hesitated the vehicle would be done) he had the audacity to ask me why I could not return the vehicle and fly to the port in which I was going to be cruising out of. I cannot begin to explain to you how inappropriate that comment was! Let me be clear…. I do not have to explain any of my action or inactions for that matter to anybody due to their lack of communication and/or candor for services that were being schedule! When I finally did get back from my cruise in 1/5, I contacted him to find out where I could pick up the vehicle (it was promised to have been finished on 12/31) he informed me that the part the were waiting for had just come in that morning (1/5 - 6 days past the 12/31 date I was verbally given by him on our initial encounter). In a complete state of disbelief, I asked him why he gave me so much static about a vehicle for whom he did not have parts for initially. His only response very dryly I may add was, I apologize.” Seeing as I wasn’t going to get much more than that from him I asked him when I could expect the vehicle to which he replied “when it’s ready!” I’ve since spoken with a higher up manager Bryan who was very sincere and helpful. Perhaps the most frustrating part of this whole thing is that Caliber was supposed to be picking up the tab on my vehicle for 12/18-1/14 (the actual date I was able to pick up the car), I ended up being charged $1,100.00 for the car Caliber was responsible for. Bryan has since been in touch on that matter but the sheer fact that this even happened was abhorrent! I initially decided to not write in on the issues but since I was sent a link and asked about my experience and asked to rate the service received, I decided that the truth of my experience was important to communicate! I’ve also found scratches on my car that weren’t there before! This experience ended up costing more than it initially should have. I will let the truth of my review inform you of my experience. But I definitely will not be back nor will I ever recommend your establishment to anyone if ever asked!!
Customer Service - 0.5/5.0 -
Your manager Edgar was awful in his communication and lacklustre in littl communication that he did provide! He was very combative when asked about a project that ended up being a month behind schedule. He stressed me out about returning a rental vehicle (because Caliber unbeknownst to was paying for the rental due to them not finishing the vehicle upon the agreed upon date of completion between Caliber and my insurance company). On every single date that I was given for the vehicle to be completed I had to call the day of and sometimes the day after to find out that the vehicle was not done and that the part they were waiting for had not come in or had just come in and that the vehicle still needed to be painted. In the course of my speaking with him on the date AFTER the vehicle was to be completed but was not, I informed him that I was a flight attendant and that i do not have a typical 9-5 Mon-Fri occupation where I could just show up and I also added to the fact that on that same day, I was leaving for a cruise and would not be able to return the vehicle on 12/31 (the date in which hesitated the vehicle would be done) he had the audacity to ask me why I could not return the vehicle and fly to the port in which I was going to be cruising out of. I cannot begin to explain to you how inappropriate that comment was! Let me be clear…. I do not have to explain any of my action or inactions for that matter to anybody due to their lack of communication and/or candor for services that were being schedule! When I finally did get back from my cruise in 1/5, I contacted him to find out where I could pick up the vehicle (it was promised to have been finished on 12/31) he informed me that the part the were waiting for had just come in that morning (1/5 - 6 days past the 12/31 date I was verbally given by him on our initial encounter). In a complete state of disbelief, I asked him why he gave me so much static about a vehicle for whom he did not have parts for initially. His only response very dryly I may add was, I apologize.” Seeing as I wasn’t going to get much more than that from him I asked him when I could expect the vehicle to which he replied “when it’s ready!” I’ve since spoken with a higher up manager Bryan who was very sincere and helpful. Perhaps the most frustrating part of this whole thing is that Caliber was supposed to be picking up the tab on my vehicle for 12/18-1/14 (the actual date I was able to pick up the car), I ended up being charged $1,100.00 for the car Caliber was responsible for. Bryan has since been in touch on that matter but the sheer fact that this even happened was abhorrent! I initially decided to not write in on the issues but since I was sent a link and asked about my experience and asked to rate the service received, I decided that the truth of my experience was important to communicate! I’ve also found scratches on my car that weren’t there before! This experience ended up costing more than it initially should have. I will let the truth of my review inform you of my experience. But I definitely will not be back nor will I ever recommend your establishment to anyone if ever asked!!
My Experience - 5.0/5.0 -
They did an amazing job and the service was quick. I felt like I was getting into a brand new car. Thank you again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you Edgar, I like that you made me feel like my car was top priority. It was fix before estimate time and you gave it back to me clean like it was brand new. Thank you again
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work can't even tell i was in a accident
Customer Service - 5.0/5.0 -
Great people
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
The service was quick dealing with my service check was professional!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was completely satisfied with the service. It was quick and professional, and they kept me informed of the service as they went along.
Customer Service - 5.0/5.0 -
I was very satisfied with the service I received it was professional. It was quick and timely and they kept me up-to-date with everything as it was happening. I would definitely use you again for future car repairs.
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for fixing my car and also for the suggestions regarding the adhesive remover and for the help with the paint!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
the Norcross location is great