Caliber - North Bethesda
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber went above & beyond to bring my car back to a great condition. I would not hesitate to recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional and timely. Inconvenient to have a part delayed through the weekend but I understand you can’t control for that
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had an excellent experience and wanted to recognize both Gabriel and Amir for their outstanding service. Gabriel did a fantastic job with the repair of my vehicle. He was knowledgeable, professional, and took the time to explain the work that was needed. The repairs were completed efficiently, and the quality of the work exceeded my expectations. His attention to detail and commitment to doing the job right gave me confidence that my vehicle was in great hands. Amir also provided exceptional customer service throughout the entire process. He was friendly, responsive, and made sure I was kept informed every step of the way. He took the time to answer my questions, address my concerns, and ensure that the experience was smooth and stress-free. His professionalism and genuine care for customers truly stood out. Together, Gabriel and Amir made this one of the best automotive service experiences I’ve had. Their expertise, communication, and dedication to customer satisfaction are a credit to the organization. I highly recommend them and sincerely appreciate the excellent service they provided.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 0.5/5.0 -
Caliber Collision is one of the most incompetent, careless, and unprofessional repair shops I have ever dealt with. I dropped my car off on March 25 and didn’t get it back until May 20 — nearly two months of excuses, delays, and repeated screw‑ups. Even after all that time, the car was returned with multiple problems they either caused or completely failed to notice. They installed the wrong rear bumper cover, leaving the sensors misaligned. Their so‑called “professionals” didn’t catch it — I had to point it out myself, and I was forced to leave my car with them again. After that, my SOS system stopped working because they couldn’t even recalibrate it correctly. Their solution was to send my car to the Audi dealership to fix their mistake, and then charge me $236.78 for diagnostics. Charging a customer to correct your own failure is outrageous and unacceptable. I was forced to make four separate trips to this shop, taking time off work every single time, only to discover a new issue at each visit. At one point, the vehicle was missing the front bumper under spoiler entirely. That alone tells you everything about their quality control — there is none. When they finally claimed the car was “ready,” I arrived to find my windshield cracked. Instead of taking responsibility, they tried to blame me and falsely claim it was pre‑existing damage. That lie fell apart when insurance company reviewed drop‑off photos proving there was no crack and no chip beforehand — yet they are still refusing to fix it. After keeping my car for nearly two months, they returned it dirty, unwashed, and infested with ants inside. This goes beyond unprofessional — it’s negligent. I am still dealing with insurance company to get the windshield repaired or replaced and to clean up the mess and damage Caliber Collision caused. This entire experience has been a complete disaster: wasted time, careless workmanship, dishonest behavior, and zero accountability. Do not trust this shop with your vehicle. Avoid Caliber Collision at all costs.
Repair Quality - 0.5/5.0 -
Caliber Collision is one of the most incompetent, careless, and unprofessional repair shops I have ever dealt with. I dropped my car off on March 25 and didn’t get it back until May 20 — nearly two months of excuses, delays, and repeated screw‑ups. Even after all that time, the car was returned with multiple problems they either caused or completely failed to notice. They installed the wrong rear bumper cover, leaving the sensors misaligned. Their so‑called “professionals” didn’t catch it — I had to point it out myself, and I was forced to leave my car with them again. After that, my SOS system stopped working because they couldn’t even recalibrate it correctly. Their solution was to send my car to the Audi dealership to fix their mistake, and then charge me $236.78 for diagnostics. Charging a customer to correct your own failure is outrageous and unacceptable. I was forced to make four separate trips to this shop, taking time off work every single time, only to discover a new issue at each visit. At one point, the vehicle was missing the front bumper under spoiler entirely. That alone tells you everything about their quality control — there is none. When they finally claimed the car was “ready,” I arrived to find my windshield cracked. Instead of taking responsibility, they tried to blame me and falsely claim it was pre‑existing damage. That lie fell apart when insurance company reviewed drop‑off photos proving there was no crack and no chip beforehand — yet they are still refusing to fix it. After keeping my car for nearly two months, they returned it dirty, unwashed, and infested with ants inside. This goes beyond unprofessional — it’s negligent. I am still dealing with insurance company to get the windshield repaired or replaced and to clean up the mess and damage Caliber Collision caused. This entire experience has been a complete disaster: wasted time, careless workmanship, dishonest behavior, and zero accountability. Do not trust this shop with your vehicle. Avoid Caliber Collision at all costs.
Customer Service - 0.5/5.0 -
Caliber Collision is one of the most incompetent, careless, and unprofessional repair shops I have ever dealt with. I dropped my car off on March 25 and didn’t get it back until May 20 — nearly two months of excuses, delays, and repeated screw‑ups. Even after all that time, the car was returned with multiple problems they either caused or completely failed to notice. They installed the wrong rear bumper cover, leaving the sensors misaligned. Their so‑called “professionals” didn’t catch it — I had to point it out myself, and I was forced to leave my car with them again. After that, my SOS system stopped working because they couldn’t even recalibrate it correctly. Their solution was to send my car to the Audi dealership to fix their mistake, and then charge me $236.78 for diagnostics. Charging a customer to correct your own failure is outrageous and unacceptable. I was forced to make four separate trips to this shop, taking time off work every single time, only to discover a new issue at each visit. At one point, the vehicle was missing the front bumper under spoiler entirely. That alone tells you everything about their quality control — there is none. When they finally claimed the car was “ready,” I arrived to find my windshield cracked. Instead of taking responsibility, they tried to blame me and falsely claim it was pre‑existing damage. That lie fell apart when insurance company reviewed drop‑off photos proving there was no crack and no chip beforehand — yet they are still refusing to fix it. After keeping my car for nearly two months, they returned it dirty, unwashed, and infested with ants inside. This goes beyond unprofessional — it’s negligent. I am still dealing with insurance company to get the windshield repaired or replaced and to clean up the mess and damage Caliber Collision caused. This entire experience has been a complete disaster: wasted time, careless workmanship, dishonest behavior, and zero accountability. Do not trust this shop with your vehicle. Avoid Caliber Collision at all costs.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The gentleman, Mr. Jose Gomez-Pozo, who took care of our repairs was excellent in the way he approached the entire process. Very straight forward, courteous and very cordial in dealing with the process.. I come to Caliber for the work as you have people like him dealing with the customer. Even our previous experiences were very good and Mr. Jose exceeded all our expectations and we will recommend Caliber to others if you have people like Mr. Jose in your team.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Exceptional service. Everyone was professional and kind, and helped me with all aspects of the process. My car looks great and I am very happy with the results. I would highly recommend anyone to use your services. I am beyond thankful for your help.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work and the vehicle was ready when the estimated it would be done.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
excellent customer service