Caliber - North Bethesda

4.4 (3,543reviews)
89%
5511 Nicholson Lane,  Rockville,  MD  20852

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,543)

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Returned Clean

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i will convey my experience to others if asked

Repair Quality

hard to tell how good a job was completed. Delays were a bit of a hassle. I understand the issues re supply chain. I will probably use then when next needed.

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None

Repair Quality

Very nice seamless body and tire wheel repair.

Customer Service

The service was fast and direct, also good quality auto body work and thank you.

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Returned Clean

My Experience

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Repair Quality

Great work, no complaints

Customer Service

My Experience

Very good service

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Very good

Repair Quality

Very happy with the service

Customer Service

Very happy with the service

Returned Clean

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Repair Quality

Josue was fantastic! Gave me personalized help and even went the extra mile to get sure that my car was working well Amir was respectful and helpful!

Customer Service

Great staff! Extremely busy!

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I always had to initiate call to get the status of vehicle.

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I will recommend to family or friends.

Repair Quality

Excellent job.

Customer Service

Excellent job.

Returned Clean

Likely to Recommend

Between what I experienced and what a neighbor is experiencing, I am reluctant to recommend Caliber. In the neighbor's case, Caliber told her that they had repaired her vehicle and gave it back to her, only to find that you had not repaired the frame damage. She (Nancy Freider) took the car back and is still waiting for it to be fixed while she is paying out of pocket for a rental. She is not getting communication from her service advisor except to be told that they don't know where her car is. I saw it on the Caliber lot.

Repair Quality

Gabriel was friendly and communicated the status of the repair throughout the process. My issue was that he had agreed to sand and overpaint some dings in a mirror and to give me an estimate for repairing a door. When I picked up the car, he had not painted the mirror and did not have an estimate for the door.

Customer Service

Same as previous

Returned Clean

Likely to Recommend

Repair Quality

Works looks great! Very happy The only, very minor hiccup, the after market rear camera, which attaches to the license plate, was not reattached after paint prep.

Customer Service

very responsive, proactive with updates.

Returned Clean