Caliber - North Fulton
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
The repair looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I will actively tell everyone I know to avoid this shop due to manager “Mo” and his actions and attitude. I will also be leaving public reviews to alert the general population that he cannot be trusted. At one point he snapped about an employee of his saying “ignore them they don’t know what they are talking about at all” with extreme contempt after I referenced a suggestion from the other employee. He specifically told me to “come back and we will take care of it” in one breath and then in the very next tell me “I had to give him a perfect review to protect his bonus”
Repair Quality - 1.5/5.0 -
I had to return multiple times for the repairs to be completed, and ultimately went and solved the final issues myself because the repair shop was unhelpful, sluggish, and duplicitous. Bodywork on my vehicle was not seated correctly leaving large gaps. Settings in my vehicle’s electronics were altered. They replaced the windshield but didn’t transfer the gate sticker to the new glass, meaning I was unable to enter my community and now have to pay a “lost gate chip” fee to replace it. The external thermometer was not plugged in at all. the hood prop rod has nothing securing it so it is loose in my engine compartment. These are some examples of repairs I had to return for, but not al of them have been solved so I was forced to take matters into my own hands and source missing/wrong pieces.
Customer Service - 1.5/5.0 -
The front desk employees were extremely kind and tried to help at every turn. They are the only reason this isn’t a “1”. The manager ‘Mo’ was horrible at every step and I will avoid any shop he works at just because of this person the future. It is extremely clear they rushed my vehicle to reach some sort of quota (the existence of the quota was admitted to me plainly by an employee) and they even ‘opened’ on Saturday so the manager could finish paperwork to meet his quota before the end of the month.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 3.5/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.0/5.0 -
Subject: Service Feedback – Vehicle Repair Experience (May 21 – June 1, 2026) I would like to provide feedback regarding my recent service experience. Vehicle Mileage Concern When I dropped off my vehicle on May 21, 2026, the mileage was 29,608 miles. Upon picking it up on June 1, 2026, the mileage was 29,727 miles, reflecting a difference of 119 miles. I would like an explanation for this significant increase while the vehicle was in your care. Vehicle Setting Changes Additionally, I noticed that my radio settings and speaker configurations had been changed, and someone had logged into my system as a guest user. I did not authorize any such changes and would like to understand why this occurred. Lack of Communication I did not receive any proactive updates during the repair process. No one ever called me to let me know ETA of completion. I had to call midweek on Wednesday, May 27, and was told I would receive a callback, which never happened. I did not hear from anyone until Saturday, when I received a call followed by a text stating: "Please pick up the car today. The rental will be canceled today." Pressure to Complete Pickup and Payment After that message, I received multiple calls and texts, even after informing the representative that I was working. I felt pressured to provide payment over the phone and to make immediate arrangements to pick up my vehicle, which was not a positive customer experience. I just got the car back and only drove once from the shop - the repairs look fine, not sure if additional work is required at this time. I'll inspect more over the next few days.
My Experience - 5.0/5.0 -
It was better than i expected. They were super nice and efficient. My car looks like nothing had happened to it.
Likely to Recommend - 5.0/5.0 -
Most definitely! My car looked factory new.
Repair Quality - 5.0/5.0 -
I was greeted by the two most pleasing ladies, who answered my questions.
Customer Service - 5.0/5.0 -
Top quality! They kept me informed each step of the way.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service. I had a pleasant experience dealing with every person we dealt with at Caliber
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very good work done on our car and car was clean inside and out when we picked it up.
Likely to Recommend - 4.0/5.0 -
Good friendly service at the Fulton North location but the customer service number was a little challenging with accuracy of scheduling service
Repair Quality - 4.5/5.0 -
Very good service. A good job on repairs and car was clean. Took a little longer then expected but not an issue with rental
Customer Service - 2.5/5.0 -
They scheduled our car at the wrong location so I called back to change it and it waa still scheduled at wrong location when we took our car in
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Satisfied. They even painted an area that they didn’t have to. I’m grateful.
Customer Service - 5.0/5.0 -
Customer service was great. Everyone was very kind.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great, on going communication throughout process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone very pleasant at that facility.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My insurance company referred me to caliber collision after I backed into a tree. My experience there was great. I made an appointment online and Moreed was very efficient.when he looked at the damage and given me an estimate. I then gave the estimated cost of Repair to my insurance company and they approved. I took my car in for the Repair and it was completed within one week. It looks like a brand new car. I am very pleased with the results and with Crystal at the front desk and Olivia, whom I kept in contact with. I was sent text messages about the progress of the repair. I would recommend caliber collision. in an event of an accident to your car.