Caliber - North Richland Hills

4.8 (7,511reviews)

97%

(817) 284-2022

3936 Flory Street, North Richland Hills, TX 76118

97%

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3936 Flory Street
North Richland Hills, TX 76118

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About Caliber - North Richland Hills

See Photos

3936 Flory Street
North Richland Hills, TX 76118

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 25 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (7,511)

Sort By:
Newest
Rating

6,588 Customers Rated

5 Stars

75.2% Complete

(5652)
4 Stars

7.5% Complete

(566)
3 Stars

1.9% Complete

(144)
2 Stars

0.9% Complete

(71)
1 Star

0.5% Complete

(34)
< 1 Star

1.6% Complete

(121)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or showed no signs of prior damage. Communication was a standout strength, with frequent text, email, and phone updates keeping customers informed at every stage. Repairs were often completed ahead of schedule, exceeding expectations on timeliness. Staff were widely described as friendly, professional, and attentive. A few customers noted concerns such as color mismatches, minor unresolved damage, or communication gaps, reflecting areas customers themselves identified for improvement.

Select to learn more

Timeliness
Communication

"Done well before expected date. Looks good, cared well for the handicap modified vehicle."

"Done before the estimate! Amazing!"

"... later than initial schedule. Informed me about delay. Our vehicle delivered on rescheduled date very clean and correct. Excellent paint match for white paint." Read more

"The work was completed ahead of the original time estimate, which I greatly appreciate. Everyone there was courteous ..." Read more

"... approved and included unnecessary work that was denied. This caused a 1 week delay before the repairs were even started. During the repair process, my vehicle was damaged ..." Read more

"Wonder communication, timely done, always in a great mood when talking!"

"... clear why. Not only does my car look AMAZING but the level of professionalism and communication was the real winner. Thanks for all yall do!" Read more

"Speedy service with consistent communication and updates throughout the experience."

"Communication exceeded expectations and wasnt too frequent"

"... was out of office during the expected pickup date, I was told by 2 separate staff over the phone I would receive a call back later in the day with an estimated pickup time. Neither ..." Read more

Timeliness
Communication

Timeliness
Communication

"Done well before expected date. Looks good, cared well for the handicap modified vehicle."

"Done before the estimate! Amazing!"

"... later than initial schedule. Informed me about delay. Our vehicle delivered on rescheduled date very clean and correct. Excellent paint match for white paint." Read more

"The work was completed ahead of the original time estimate, which I greatly appreciate. Everyone there was courteous ..." Read more

"... approved and included unnecessary work that was denied. This caused a 1 week delay before the repairs were even started. During the repair process, my vehicle was damaged ..." Read more

"Wonder communication, timely done, always in a great mood when talking!"

"... clear why. Not only does my car look AMAZING but the level of professionalism and communication was the real winner. Thanks for all yall do!" Read more

"Speedy service with consistent communication and updates throughout the experience."

"Communication exceeded expectations and wasnt too frequent"

Logan (Chevrolet owner) reviewed 9/8/26

Jessica (Dodge owner) reviewed 9/8/26

Brian (Ford owner) reviewed 9/5/26

Dayna (Toyota owner) reviewed 9/3/26

Michael (Buick owner) reviewed 9/3/26

Leyda (Nissan owner) reviewed 9/2/26

Robert was awesome he made the whole process so easy and communicated twice a week just like he said he would. The work y'all did on my car was also absolutely amazing I might as well have gotten a new car from the dealership with how good it looked.

Again Robert and the young lady at the front were super helpful and made the whole process so easy

Anonymous (Ford owner) reviewed 9/2/26

Gideon (Lexus owner) reviewed 8/31/26

Looks beautiful, excellent craftsmanship

Brian (Honda owner) reviewed 8/31/26

I wouldn't recommend only because I would be afraid they're colors won't match.

Colors are mismatched. Driver side door is a lighter or different color red. Does not match.

Colors are mismatched.

Sandra (Chevrolet owner) reviewed 8/27/26

Bella was amazing and keeping us posted on the process!

The repair looks great

Bella D was very good at communicating and keeping me up to date

Manuel (Chevrolet owner) reviewed 8/27/26

already have

Agnes (Lexus owner) reviewed 8/27/26

Stephanie (Toyota owner) reviewed 8/27/26

Omar was AMAZING!!

Isis (Subaru owner) reviewed 8/27/26

Had a great experience with Caliber. Got my car much faster than expected. Chase took great care of my car and kept me updated through the whole process.

Debbie (Honda owner) reviewed 8/26/26

The only business that I had any trust in through a bad car accident experience

Fernando (Toyota owner) reviewed 8/20/26

Omar kept me updated throughout the repair process. He was attentive and made the drop off and pick up seamless. I would return to Caliber if my car were ever to get damaged again.

Wanda (Toyota owner) reviewed 8/20/26

Omar was helpful and transparent about what was being done very nice 👍 all a great experience thanks

Sara (Toyota owner) reviewed 8/19/26

Chase was very helpful.

Mateo (Honda owner) reviewed 8/19/26

Ericka (Lexus owner) reviewed 8/18/26

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Differences in repair estimates are common. Be sure to compare the differences between the two. If you're not sure why one estimate is different from another be sure to ask.

Caliber - North Richland Hills

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - North Richland Hills

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (7,511)

6,588 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 1.0/5.0 -

Repair Quality - 1.5/5.0 -

Customer Service - 1.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0