Caliber - Oakland - Mlk JR Way
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent job done and in record time. Super friendly staff who kept me well informed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
They did a great job in the fender. Only issue is there is a missing piece from my door handle that seems to have been removed and not replaced. Please help me fix it.
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0 -
Car looks good and like it was never hit.
Customer Service - 1.5/5.0 -
Jess at Caliber MLK was great; however, communication overall was poor.No one ever communicated that my car was switching body shops (36th to MLK). Victor at 36th told me that Caliber could deliver my car to my building; however MLK was not aware of this nor aware that I was out of town on vacation even though I had informed Victor at 36th. When I called 36th, the staff member could not retrieve the correct estimate for me to pay my deductible and said Victor would call me. No one from 36th followed up. My car was not delivered to the correct address and when I called caliber collision, the call center still thought that my car was at 36th st and told me it was not policy for caliber to deliver cars. No one from the call center was able to help me locate my car or put me into contact with staff at the MLK office.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Final delivery of the vehicle was delayed because additional assessment wasn't performed for sensors that might have been asociated with damage not noted. This was after I was notified of ready for pickup when I arrived in person. Jess coordinated alternate transportation for my needs and vehicle was transported directly to me, which offset the inconvenience.
Customer Service - 5.0/5.0 -
Jess coordinated alternate transportation for my needs and vehicle was transported directly to me, which offset the inconvenience.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
For the most part, the experience was great, and the communication was also great. I know I took the car early and there is still two pieces that go on inside the door frame that need to be put on, but when I picked up the car and try to open and close the rear passenger door there is a rattle when closing it and the team members looked at it and will check it out when I come in when the pieces arrive. I also experienced significant wind noise at highway speeds from the window area on the passenger side area and when going over bad pavement something in that area rattles. Could be due to the two parts still not put on but I also see parts of the window frames poking out. Hopefully these problems will be addressed Next time I come in.
Likely to Recommend - 4.0/5.0 -
If the things that I addressed are taking care of, I would very encourage the recommend calibre collision to a friend or colleague
Repair Quality - 3.0/5.0 -
I was told the whole car will receive a polish and clearcoat treatment to finish the job and it was not done I believe it’s because I took the car early because there was a wait for one inside door piece trim that goes around the window that I was told will arrive at April 13. Also on the rear passenger door when closing the door rattles and I spoke to the team members about it and it will be addressed next time I come in. There are also rattle sounds that come from the rear passenger side windows when driving and also significant wind noise coming from that area at Highway speeds. Not to say the cars paying job should be perfect, but it is noticeable that it was repainted not too sell when see under sunlight. Could be the lack of a clearcoat and polish. I hope these problems will be addressed next time I come in other than that the customer experience and communication was good. Thanks for looking into my inputs.
Customer Service - 5.0/5.0 -
The customer service is great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
Part not your fault - but no one let me know a used gas tank was going to be installed. Car has a noise it did not have before the gas tank issue and replacement. Had to bring car back into the shop and waiting for resolution
My Experience - 5.0/5.0 -
Franklin and his crew went above & beyond to get my MX5 repaired ahead of schedule. It looks and drives like new. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Franklin & his crew went beyond my expectations. Excellent repair, service with a smile, finished ahead of schedule. They efficiently troubleshot a keyless entry problem and refilled my windshield wiper fluid before I left their shop.
Customer Service - 5.0/5.0 -
Above & beyond my expectations. Respectful & friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I appreciate the constant communication and updates. I did notice that the hood does not seem to be flush with the bumper. I was told to bring the car back in if I noticed any issues, so I will be doing that.
Customer Service - 5.0/5.0 -
Jess provided constant communication, and I was always warmly greeted. She also made sure to explain the paperwork and process/thoroughly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jess was excellent checking me in and out. The work was done very well. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All good with the repair.
Customer Service - 5.0/5.0 -
Jess was great!