Caliber - Oconomowoc

4.7 (1,957reviews)
93%
N48 W36847 E. Wisconsin Ave.,  Oconomowoc,  WI  53066

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,957)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent and proactive updates throughout the repair process - often daily or even more frequently. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new upon return. Many customers were pleasantly surprised when their vehicles were completed ahead of the estimated date. Staff friendliness, professionalism, and transparency were recurring positive themes. A few customers noted concerns around extended repair timelines, occasional paint quality issues, and infrequent communication gaps, reflecting areas customers felt could be improved.
Select to learn more
"There was very little calls made to update as the customer I had to initiate the calls for updates. Staff seemed annoyed at times"
"Multiple updates so I knew the progress being made. If I did not answer a call they followed up with ..." Read more
"Better communication on the time and scope of repairs is needed. I was stunned to hear how long you would have my ..." Read more

My Experience

Start to finish (3 days early) a completely professional and top notch job experience

My Experience

Was smooth as silk, was an exterior repair but caliber cleaned out the interior to.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great customer service and went above and beyond expectations. They finished the work early and the car is clean. You would never know it was in for service. The updates were greatly appreciated. I always k ew the status of the repair!

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Repair Quality

Customer Service

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I have recommended them in the past and will continue to.

Repair Quality

The work done is excellent, always done right!

Customer Service

Customer service is phenomenal, Julie and the rest of the staff are awesome!

Returned Clean

My Experience

Thank you to Jodi and Laurie for making my experience tolerable, with a successful and happy ending getting my van back in good condition.

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My Experience

The 2 women in the office part were so helpful and friendly!!! They answered any question I had before I had it. They were great.

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My Experience

Caliber did a great job matching a difficult tri color paint. Looks like new. Jodi kept me informed every step of the way. Hats off to their body shop.

Likely to Recommend

Repair Quality

Everything went very smoothly and the vehicle was done earlier than expected!

Customer Service

Customer service was excellent

Returned Clean

My Experience

Special thanks to Damian and Laurie for excellent service

My Experience

Customer service was fantastic! Great job!

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My Experience

Job well done, impressed with breakdown on pricing of the job. Thank you

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the repair took soooo long. High quality repair but so inconveniant for the customers

Repair Quality

Customer Service

Julie and Laura were AMAZING

Returned Clean

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We have 2 small concerns to discuss with them. 1. A couple paint nicks that weren't there before 2. A mark on the front seat. Bringing it to them to see today, sent pics right away after pick up of the car

Customer Service

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Repair Quality

Customer Service

Appreciated the frequent updates.

Returned Clean

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Repair Quality

Work done was exceptional.

Customer Service

Front office was very competent and friendly.

Returned Clean