Caliber - Oconomowoc
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Used no oem parts on filler panel and fitment was terrible and was obviously not fitting correctly. And as of paint.. it looks like a orange peel. I dont understand how no one caught this. And how any one would think this was alright. My truck is black and you will notice every flaw in the paint. I showed a couple buddies who are in the field and they said this is carelessness or inexperience. Either or people's work should be double checked. Definitely stopping in tomorrow to talk to someone.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Still waiting to hear back when I can bring my truck back to get repainted and have a oem filler panel put on instead of aftermarket
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
thisi my second time to use them, and I have been pleased.
Repair Quality - 5.0/5.0 -
The experience was very nice.
Customer Service - 4.5/5.0 -
overall very good. I had aa littrle difficulty with the messaging app but may have been me
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Austin was wonderful with communicating every step of the process. Lori at the front desk was also fantastic. Both were genial, understanding, and transparent through every step. Thanks, guys!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My Nissan looks like a new car. What a marvelous job Caliber Collision did. Would highly recommend sending their vehicle to Caliber Collision for repairs. Thank you so much for taking good care of my "baby"".
Likely to Recommend - 3.5/5.0 -
If time was of no importance, and my friend didn’t need the car for an extended period of time, I’d encourage him to go to Caliber. If they needed their car quickly, I’d encourage them to shop around.
Repair Quality - 4.0/5.0 -
First, the positives. I think the work done on my car was good. Your employees were very friendly and helpful. I want to particularly thank Damian for providing me with a ride back to my house on March 2 and for picking me up at my house and driving me back to your shop on March 12. That was a service that wasn’t required by was very much appreciated. Finally, after I drive my car back from your shop on March 13, I noticed a spot, that looked like a scratch to me, on my rear bumper cover, I immediately drove it back to your shop to have it fixed. Your employees were very apologetic and promptly addressed the situation. I appreciate it when mistakes are quickly remedied. Now, the negative. Before dropping my car off at your shop, I asked how long it would take to finish the work. I never got an answer. I assumed, on my own, that replacing and painting two bumper covers would take 3 to 4 days. Instead, it took 10 days. So, it took longer than I expected. Ultimately, I was told that it would take 11 days. So, from that perspective, the work was completed one day earlier. I realize that, over the years, Caliber has acquired several independent body shops. While eliminating competition might be an efficient strategy for business, I think it hurts the consumer. Maybe, Caliber has grown too big and too quickly. Regardless of the reason, I was unhappy with not being able to adequately plan for the time I had no transportation. And, I think the job could have done faster.
Customer Service - 3.5/5.0 -
My first time through completing this customer survey, I rated you an 8. Now that I have to do this again, your score dropped to 7. Here are my abbreviated and last comments. First, your employees were friendly and I think Caliber did a good job on my car. I was very pleased with Damian who provided me a drive home from your shop on March 2, and a drive from my home to your shop on March 12. I realize that those rides went above and beyond what was obligated. I appreciated them. After I brought my car back home on March 12 , I immediately noticed a spot on my new bumper cover. I thought it was a scratch. I drove the car back to the shop within minutes. Your employees apologized and quickly corrected the problem. I appreciate it when problems like those are remediated. Now, the negatives. It took 11 to complete the work. When I first brought my cat in for an estimate and when I dropped it off to be repaired, I asked how long it would take. I wasn’t given an answer at that point, but was told to expect automatically generated texts while my car was in the shop. One of them would give me an unrealistic deadline, but it would be replaced with a more realistic and shorter deadline. So, without a prompt and accurate timeframe, it was impossible for me to determine if I needed to rent a car or not. I thought that replacing and painting two bumper covers would take 2 to 3 days, not 11. Personally, I wonder if Caliber has grown too big and too quickly. Buying smaller independent businesses, thereby eliminating competition, might be a good strategy for the acquiring business. But, I think customers are harmed in the process. In a nutshell, I think you did good work, but you were too slow.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Be aware, if your vehicle may have frame damage, it's gonna be in the shop a long time.
Repair Quality - 4.0/5.0 -
Our truck looks beautiful! Caliber Oconomowoc did a awesome job! The reason it's an 8 is because they had our truck for 6 weeks. It had to wait for the frame rack. If we had known that, we could have kept driving our truck till it was available. I realize they didn't know it needed the frame checked till they had the front taken off, but 6 weeks seemed excessive...sorry. Otherwise we are very satisfied.
Customer Service - 5.0/5.0 -
Austin kept us informed almost every day.
My Experience - 5.0/5.0 -
Great service! Great communication! Great repairs!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 2.5/5.0 -
Hood issue S
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Was a horrible experience with them we would never use them again and if you want to hear more just call me Jim
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for the wonderful repair of my car. It came home in beautiful condition from outside to inside.