Caliber - Ofallon Mo
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Even though I have not seen the vehicle myself yet, they keep in touch with Tex messages from start to completion. My daughter who picked up the car is very satisfied and completion was earlier than expected.
Customer Service - 5.0/5.0 -
Great communication .
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
regular test updates are great. phone calls not so great, felt like I was being judged during the conversation but still rate a 9.
Customer Service - 4.5/5.0 -
Nice people, I just felt I was being judged during conversations, not offended just judged
My Experience - 5.0/5.0 -
My car looks brand new! I would recommend Caliber to everyone I know. Thanks for the great work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with the results of your repairs on my Subaru!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The car looks great and everyone was so friendly to interact with. I really appreciate their easy going attitude.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
Picked the car up with a new issue now appearing. Waiting for that to be resolved… original appointment was for a Friday at 8 am but the car wasn’t looked at & update provided until the following Monday. If any parts were ordered I’d hate to think that there was a chance for a quicker turn around if the car was look at on the Friday at 8 am. Hoping for a quick & efficient resolution with the current issue of the drivers door unlock button not working … almost a month turn around time.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
Repaired all issues. Manager was very polite
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with communication and I feel like my car was very well taken care of, even though she's older : )
Customer Service - 5.0/5.0 -
Bryan was so helpful!
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Chris Rendelman lied to my face. I specifically told him I had the parts for my repairs. He told me, "Fine, you will only pay for labor, paint, and miscellaneous charges." I brought in my car with the parts inside the vehicle. I completed the drop off form and indicated that the parts were in the vehicle. I called the next morning and spoke to a female to remind her that the parts were in the vehicle. Later. I received a call from Chris stating my vehicle was ready. I asked him for the total price and he quoted me the original estimate price including the parts. He lied and said he can never accept customer's parts because he cannot warrantize those parts. The only reason I selected Caliber was because I was told I could use my parts. If I was told 'no', I would have taken my vehicle somewhere else. I will not pay for the parts and that is final.
My Experience - 5.0/5.0 -
Caliber made this repair work so easy from Start to finish. The regular message updates were reassuring. The rental car process was so smooth and convenient. Our car was ready a week early and it looks WONDERFUL!! Thank you so much!
Likely to Recommend - 5.0/5.0 -
I will definitely refer Caliber to anyone who needs collision repair.
Repair Quality - 5.0/5.0 -
Easy process thanks to Caliber! From Start to finish I was kept updated and the car was finished ahead of schedule.
Customer Service - 5.0/5.0 -
Updates through every step. Staff was very accommodating and professional.
Returned Clean
My Experience - 5.0/5.0 -
Great and very professional workers. Got the job done well and beautifully, the car look good as new! Thank you so much we appreciate you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I do not see myself returning to this shop in the future. I was enthusiastically told my repair would take no more than 2-3 days and I made rental car decisions based off of that information. Caliber continued to lie and manipulate the situation at each turn and the repair ended up taking a little over two weeks. I would have understood and agreed to that repair time but I would have made other arrangements rental car wise. When we repeatedly asked when it would be done so we could make financial decisions, it was always “one more day”. They made it impossible to be an informed buyer and I felt like I had no say or control in my repair or what was happening with my vehicle. In my eyes, caliber cost me $400 so they won’t find me opening my checkbook for them again.
Repair Quality - 0.5/5.0 -
I do not see myself returning to this shop in the future. I was enthusiastically told my repair would take no more than 2-3 days and I made rental car decisions based off of that information. Caliber continued to lie and manipulate the situation at each turn and the repair ended up taking a little over two weeks. I would have understood and agreed to that repair time but I would have made other arrangements rental car wise. When we repeatedly asked when it would be done so we could make financial decisions, it was always “one more day”. They made it impossible to be an informed buyer and I felt like I had no say or control in my repair or what was happening with my vehicle. In my eyes, caliber cost me $400 so they won’t find me opening my checkbook for them again.
Customer Service - 0.5/5.0 -
I do not see myself returning to this shop in the future. I was enthusiastically told my repair would take no more than 2-3 days and I made rental car decisions based off of that information. Caliber continued to lie and manipulate the situation at each turn and the repair ended up taking a little over two weeks. I would have understood and agreed to that repair time but I would have made other arrangements rental car wise. When we repeatedly asked when it would be done so we could make financial decisions, it was always “one more day”. They made it impossible to be an informed buyer and I felt like I had no say or control in my repair or what was happening with my vehicle. In my eyes, caliber cost me $400 so they won’t find me opening my checkbook for them again.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very satisfied
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
You guys did a great job
My Experience - 5.0/5.0 -
Made it SO easy!! Very impressed!! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing, they could not have made the process easier! Very communicative and I will use them every time!