Caliber - Ofallon Mo

4.7 (3,195reviews)
94%
811 East Terra Lane,  O'fallon,  MO  63366

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,195)

My Experience

Good updates. Friendly staff. Very helpful with me being a first timer having to deal with insurance and body shop. Truck came back looking better then ever. Helpful throughout the process and even after.

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My Experience

On time and excellent customer service from my rep.

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My Experience

It took a very long time to get my car repaired. That was a big inconvenience. They did, however, cover the out-of-pocket cost of my rental. I appreciate that.

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I was not happy that the date kept getting pushed back. I was not happy that I was told one thing & another thing happened. The people were friendly. Our interactions were fine, but in the end I'm still stuck with a $300 bill

Repair Quality

I think they missed a scratch on the trunk but my experience was so bad, i don't even want the headache of having them fix it. Everything else is fine.

Customer Service

My accident occurred 12/16/19. It took over a week just to get it to a lot, and then more time to get it to a shop. The shop, Caliber Collision kept extending the completion date. My car was not repaired until 2/6. My rental was only paid by insurance until 1/19. Caliber Collision covered some of the payment for the rental. My insurance company would not grant me an extension. I paid over $300 out of pocket for something completely out of my control. I am very very dissatisfied with the way this was handled. I had very little contact with my adjuster & often couldn't reach him.

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