Caliber - Ofallon Mo - South
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Auto returned in very clean and repaired condition
Customer Service - 4.0/5.0 -
The location where we finally had repaid done was a 10; the initial one we went to in Wentzville was a 5
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Only because of the alignment. The repair on the scratch was great.
Repair Quality - 2.5/5.0 -
My vehicle does not seem to be steering correctly. I thought they were going to line it after the repair
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car looks great and I was kept well informed of the progress. The process went smooth!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were able to complete the repair of my vehicle quicker than what was quoted! You’d never know the front end of my car had been damaged!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was nice and they explained everything from the time I dropped the car off to picking it back up. Great service and friendly employees!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was friendly. The process when I dropped off my car was great. Someone went out with me to look at the damage that was done in accident and it took less than a week for repair. When I picked up my car, the receptionist took care of having my rental returned so I wouldn’t have to worry about that. Highly recommend!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0 -
The repairs of the car seem to be up to pair.
Customer Service - 2.5/5.0 -
My interactions with the front desk staff were consistently pleasant, and I appreciated her friendliness each time we spoke. However, overall communication from the facility was minimal. I received only two calls from Caliber—one to schedule the appointment and one notifying me that my car was ready, which I had already learned through an email from my insurance company. Additionally, Enterprise informed me that my rental vehicle was not returned until Monday, even though I dropped it off on Friday when I picked up my car. This discrepancy caused unnecessary confusion. At no point did my adjuster reach out to review the repairs or provide information that would make me feel informed or comfortable. During our brief interactions, he did not appear knowledgeable about the parts he was explaining. While I was dropping off my vehicle, I also witnessed another customer attempting to get assistance, and the adjuster declined to help them because it was not “his case.” Based on my experience, I do not believe he would have been able to assist them effectively regardless. During the initial walk-around of my car, I followed him back into the office expecting further explanation about the process. Instead, he offered no guidance or communication. I sat in silence until I asked what I should be doing, at which point he simply stated that I could wait in the lobby for the rental car. Overall, the lack of communication and clarity made the experience far more difficult than it needed to be. The only reason I didn't push further is because I've been through this process before so I knew at least what to expect. If this was my first expierence getting repairs done, I would NEVER want to come back. My car is my lively hood, and coming from a mechanic background/family, I expected much more.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome communication!
Customer Service - 5.0/5.0 -
Great job
Returned Clean
My Experience - 5.0/5.0 -
Everything looked perfect.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Looks as good as new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great work finished before estimated date