Caliber - Olive Branch
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 1.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 2.5/5.0 -
Very unorganized, no communication at first, messages left and did not receive return phone call
My Experience - 5.0/5.0 -
My car looks new and I was notified every day with update.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Wendie is GREAT! However when I got to Caliber today no one greeted me at all. The only employee I could see from standing at the reception desk was a girl sitting at her desk. She looked and saw I was standing there. Still nothing from her. Another customer arrived and I told her no one had even acknowledged my presence yet. The same dark haired girl looked when that next customer came in, but she never smiled nodded her head or anything. It doesn’t feel good to be ignored when you are a paying customer. So I finally said, “Can someone help me please”. The dark haired girl reluctantly came to the reception desk and asked my name. The receptionist, I can’t remember the her name (Trenette?) got me the paperwork and showed me where to sigh, but I told her I wanted to see my vehicle before I signed anything. Oh well like this survey started Wendie was great when I got to finish up everything with her. Y’ALL NEED MORE WENDIE’S !
Likely to Recommend - 3.5/5.0 -
No definitely on pickup date, which could result in an indefinite pickup date.
Repair Quality - 3.5/5.0 -
Received at least 3 times to postpone completion date for minor job.
Customer Service - 3.5/5.0 -
Called multiple times and they returned once or twice.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Best customer service by Wendy! Couldn't have been treated any better.
My Experience - 5.0/5.0 -
We were very happy. I loved getting updates everyday about the status of our truck.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.0/5.0 -
Seeing that they closed my account with my insurance company bc they called on the 16 and said ur car is ready, at this time was 3:45 and I was on my way to work there is no way I could get there or return my rental bc I don’t get off work until 8! It’s just poor communication with the consumer not to let them know ur closing account with insurance.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Each and everyone was amazing . Billy and Matt are awesome!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
THIS IS Jackie Duke , again I would like to just say thanks for the great job all of the people did when my car was being fixed everyone was great i felt as if I was the only customer. EXTRA THANKS to Jessica Smalley and Josh Terry 😉😉😉😉😉😉😉😉😊😊😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
My car took longer to repaired than initially told. When I was called to pick up I decided to let it run before leaving and the radiator was still leaking. I was told twice during the week that it will be ready and it wasn’t. When I finally picked it up Friday it was dark and the place was about to close. As I drove off the lot several indicator lights were on (service the 4WD and Road Traction) that weren’t on before. I immediately called back but no one answers the phone. I will return it tomorrow for them to fix it right.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for getting the job done in a timely manner! The repair looks like the accident don’t happen at all! We appreciated the status update and the truck washed. Excellent job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Everything was perfect until I kept getting estimate updates day after day. The overall service was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Paint looks great and car looks better than new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
All the associates were great and did an outstanding job. I was informed about every detail of my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jessica went over and above to help us understand the process