Caliber - Olive Branch
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
Had my car for 15 days.
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
Wendie was awesome. Kept me informed and was very polite and professional!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Wendie Ingram helped us out and kept us informed about everything they were doing!!! She’s a great person and worker!!!
My Experience - 5.0/5.0 -
Excellent work! Like it never happened! My point of contact Wendie Ingram kept me well informed every step of the way. Well done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jessica was very good about either calling me or texting to let me know the status of the repairs and answered all my questions throughout the process.
My Experience - 5.0/5.0 -
It was a painless experience and that’s the way it should be. Thank you 😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent communication and repair was superior.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
I’m on the fence now that Caliber has taken over and my experience was much different then when working with Abra in the past.
Repair Quality - 3.0/5.0 -
Normally Abra updated me every step of the way (when they took it back, when they had an estimate, when they began work, when they ended work, when the car was sent to detailing and ready) but I never heard anything. After a week, I called to check the status on my own. They advised that it would likely be done by the end of the week. Friday came, still no updates. So I called again to find out that it may not be ready. They did make it right in the end and delivered my car to me as I was going out of town on business and needed my car when I got back. I was just very surprised by the lack of communication throughout the process and the extended time it took to have the vehicle repaired. Very different from my experience with Abra.
Customer Service - 3.0/5.0 -
Please see previous comments
Returned Clean
My Experience - 5.0/5.0 -
Excellent quality work. Great communication from Jessica to always keep me up to date with the repair status of my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jessica was on top of my repair status at all times and kept me very well informed.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
While Customer Service was good the necessary supply chain and management of the facility needs improvement. Excuses like short handed and original ordered parts are defective are not acceptable. I was told that they ordered a total of three bumpers in and even the one that they ordered from the dealership had problems that they fixed in order to get the truck done. That was a little hard to believe that they went through 3!
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Jessica was very nice and responded to my requests. There are however other items within the service I am not happy with.