Caliber - Orlando - Silver Star

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I’m extremely happy with Caliber Collision! Natalie Velez was amazing—she walked me through every step of the process and kept me informed about everything happening with my vehicle. She even contacted me to let me know my car was ready ahead of schedule and confirmed that everything had been handled with the insurance company. I highly recommend this location for their exceptional service!

Likely to Recommend - 5.0/5.0 -

I will recommend this location to everyone looking for a repair shop

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Natalie Velez was extremely responsive and attentive. She thoroughly explained the entire process and kept me informed every step of the way while my vehicle was being repaired.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would definitely recommend Caliber collision to anyone and I would use them again if need be.

Repair Quality - 5.0/5.0 -

from the beginning to the end of the repair process collision, Caliber was very hospitable, kept me well informed, via text and telephonically, and the repairs were completed one week ahead of time

Customer Service - 5.0/5.0 -

my Repair advisor and the receptionist at the front desk. We’re outstanding and explained everything in detail.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Sadly, my experience was terrific until I received the vehicle. Communication had been great, Caliber had been easy to work with, and everyone was really nice. However, upon receipt, my car made a metallic rattling noise. I immediately turned around and brought the car back. I met with my service coordinator who lifted the hood, checked the visible top layer of the engine in the section where I was indicating the noise was coming from, went on a long drive with me to hear the noise better, and then said that it was accident debris in the dash that they would not be able to fix. He texted the Service Manager to reiterate that they wouldn’t be able to fix it and reached out to our regional insurance rep. The service coordinator called me back a couple days later to let me know that he received an email from our insurance rep and that we should take it to the dealership for repair. I had to wait a couple weeks until the dealership was able to fit me in, all the while driving with my car sounding like that. The dealership was able to look in the area where I described the noise and within a short period of time “found a hook tool left on the left front spring that was hitting the car.” This was really frustrating for me and completely negligent on Caliber’s part. I feel that if Caliber had taken me seriously and had a mechanic look into what I was talking about, this whole negative experience could have been avoided. Really upsetting.

My Experience - 5.0/5.0 -

Everyone was very professional. Daniel kept me updated of the cars progress throughout the process.

Likely to Recommend - 5.0/5.0 -

Would definitely recommend.

Repair Quality - 5.0/5.0 -

Very responsive.

Customer Service - 5.0/5.0 -

Professional and paperwork is always ready when you arrive.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Natalie & her team are very friendly. I appreciated being kept in the loop from start to finish (visual inspection when dropping vehicle off, parts being ordered/delivered, repairs being started/completed and all the progress in between). The frequent text updates gave me peace of mind so the 2 weeks flew by.

Likely to Recommend - 5.0/5.0 -

Natalie and her team are very friendly

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Caitlin and Danny gave awesome customer service from start to finish.

Likely to Recommend - 3.0/5.0 -

This was a company vehicle with light damage. I found the cost of the repair very high.

Repair Quality - 4.0/5.0 -

The repair looks great. The office staff at the Clermont, FL site were fantastic. The only complaint I have is the dash cam I had in my vehicle was disconnected when it was returned. When I reconnected it, it will not turn on.

Customer Service - 4.0/5.0 -

The repair looks great. The office staff at the Clermont, FL site were fantastic. The only complaint I have is the dash cam I had in my vehicle was disconnected when it was returned. When I reconnected it, it will not turn on.

My Experience - 5.0/5.0 -

The whole experience was made so easy by Natalie and everyone at Caliber Collision. Would highly recommend them.

Likely to Recommend - 5.0/5.0 -

Would highly recommend Caliber.

Repair Quality - 5.0/5.0 -

Caliber were very helpful and professional and kept me informed from start to finish.

Customer Service - 5.0/5.0 -

Natalie was very helpful and answered all my questions and was wonderful in keeping me updated.

My Experience - 5.0/5.0 -

Great job no complaints Will recommend friends

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Nice job

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Todd communicated with me very thoroughly throughout our repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Although it took longer than anticipated, Caliber had exceptional customer service. Todd communicated throughout the service.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent communication from Natalie. Work done in schedule Clear details provided

Likely to Recommend - 5.0/5.0 -

Better service than the dealer

Repair Quality - 5.0/5.0 -

Excellent communication. Quality work. Natalie is a rock star! Great customer service

Customer Service - 5.0/5.0 -

Delivered ahead of promise. Natalie kept me up to date the entire time

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Natalie was amazing, she kept in contact through the whole process. Thank you very much

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Natalie was amazing!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Natalie was as usual 5 star as was the work that was done on my truck

My Experience - 5.0/5.0 -

Great job , well done I would recommend anyone to you guys..honestly I very please with the way you keep me updated with the process of my vehicle each day thanks so much