Caliber - Oswego

4.7 (3,158reviews)
92%
41 Kendall Point Drive,  Oswego,  IL  60543

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,158)

Customers say
Overall Customer Satisfaction
Customers consistently praise the excellent customer service, with staff being described as friendly, professional, and courteous throughout the repair process. The quality of repairs receives outstanding feedback, with many noting their vehicles look like new or better than before, featuring perfect paint matching and seamless repairs. Communication stands out as a major strength, with customers appreciating regular text updates, daily progress reports, and proactive contact from the team. Timeliness is generally positive, with many repairs completed ahead of schedule, though some delays occurred due to parts availability. Customers frequently highlight the attention to detail, including thorough vehicle cleaning and detailing services. The overall experience is described as smooth, stress-free, and professional, with many customers expressing strong willingness to recommend the service and return for future needs.
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"LIKE NEW. Better than new, you can't tell anything happened at all! Amazing paint matching and part ..." Read more
"My vehicle is exactly as I purchased it. My SUV was handled with impeccable care and the customer service ..." Read more
"Not only did they do quality work on my car but they also kept us informed the entire time the car ..." Read more
"Car looks brand new again from the outside. Very clean when we got it despite the foot of snow from ..." Read more
"You would never know there was any damage to my car and everyone at Caliber Collision is friendly, helpful ..." Read more
"Customer service is excellent with quick responses and specific updates of status every week via text."
"I didn't realize businesses could be so consistent and fluid with communicating. I mean, every step ..." Read more
"Communication was great from start to finish. Very impressed"
"the regular updates via text were greatly appreciated."
"I cannot say any bad things daily update phone calls is the best!"

My Experience

None of my safety equipment is working properly.My radio is not working.The blind spots.Sensors say service water , is still getting into the trunk

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Caliber Collison did a fantastic job with my repairs on my 2018 Colorado.

Customer Service

Their customer service kept me updated through the whole process

My Experience

They made the process easy and did great work. Mike kept me updated throughout the process. Highly recommend.

My Experience

My Experience

Communication was great. Clear and concise answers. Car is perfect. Timely manner. Great professional service.

My Experience

My Experience

Likely to Recommend

Repair Quality

Professional and friendly. Good repair job.

Customer Service

My Experience

Constant communication was key. Very helpful since I was out of town during most of the repair. Can’t even tell the vehicle had damage nor that it was even repaired. Great work. To top it off, you cleaned the inside of the car as well. Much appreciated. Finally, dealing with State Farm was seamless. Very pleased on this end. Thank you very much.

My Experience

Likely to Recommend

Repair Quality

I’m very satisfied for the service repair and I got my car earlier than I am expected.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Great

Repair Quality

Everything was perfect Got notifications step by step

Customer Service

Great got notification during the repair

Returned Clean

My Experience

The work they did after the accident I was in made my car look like the day I got it! I was blow away how well the did on my car! It was a long process but it shows how much they cared about making it look like how it was before.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Communication was not good or responsive this time

Customer Service

Communication was not good or responsive this time

My Experience

Regular updates re: status of repairs and expectations for timing of vehicle return.

Likely to Recommend

Repair Quality

Customer Service

The delay in completion and expected availability was due to parts availability

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Excellent communication and car looks like new