Caliber - Oswego
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All good
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and Great service. Thank you
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Agustin, sonia and I believe Marco were amazing to talk to about my vehicle repair. Everyone was pleasant to talk with there. They made my experience here wonderful and easy. I had a mechanical issue due to just wear and tear and they even did what they could for me there too. My car admittedly was a disaster inside and they even cleaned that for me! Thanks everyone
Customer Service - 4.5/5.0 -
Agustin, Sonia and Marco were fantastic and helpful i appreciated their help
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was processed very professionally Sonia and Agustin were very professional.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Communication was great. Clear and concise answers. Car is perfect. Timely manner. Great professional service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
From the front desk to the service rep everyone was polite, professional, and passionate.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 1.5/5.0
My Experience - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
They did an excellent job on the car and are friendly. The vehicle took longer due to calibration issues, which is understandable. Unfortunately, I had to call to get updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
After leaving with more problems not very likely at the moment.
Repair Quality - 1.5/5.0 -
Took my car for my door to be repaired and ended up with more stuff to repair once I got my car back. Throughout the whole process Mike boener lacked proper communication and customer service skills. I understand the man having an injury but it’s not like I caused it. Finally got my car back last Thursday only for me to have to be inconvenienced immediately the next day and having to return. Got my car and my buttons on my driver door weren’t working properly. Immediately called and was told I’d have to come back tomorrow but before 4 because they wouldn’t have any technician to look at my car. As any normal adult, I have a job which I now had to leave early for something your team lacked to check properly. On top of my buttons not working my cars eyesight also stopping working properly after repairs. Which your shop deemed not liable because “the diagnostic read it wasn’t because of the accident” yeah because it was whoever worked on the repairs not the accident itself…. And then said it couldn’t be the repairs because they had a pre scan which showed eyesight codes. Which was a preexisting issue that my car was having that still didn’t prevent the eyesight from working. Door was fixed but at what cost. Definitely would not return with how service went.
Customer Service - 1.5/5.0 -
Everyone other than Mike Boener had great customer service but he just kinda ruined the whole service since he was the main person I was dealing with.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
As I was driving away, I noticed my tire pressure gage light was on. There ended up being a nail and a flat tire on the right rear tire. Also, there was pink marker left on the bumper. I'm assuming it was to mark a scratch that was already there, but the marker was not wiped off. The instructions were to not wash my car for 3 months to allow the paint to cure.