Caliber - Oswego

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you for very fast response to fix my car Thank you for answering other phone from the first call This company is very reliable you can count on thank you again

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Appreciated the text updates!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Car look great and it was done in a timely manner

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great communication on status of repairs. Returned to us a couple days earlier than anticipated.

My Experience - 5.0/5.0 -

Nothing easier than dropping off our car and got an estimate. They communicated with our insurance and fixed our car. They sent updated email and we knew that they had back orders on some part. We would of course use them again.

My Experience - 5.0/5.0 -

I was satisfied with hearing updates about my car’s progress at the shop and what was going on but, I would’ve appreciated if they walked me through the work they did once I picked up my car rather than just handing me my keys.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Car looks beautiful. You did a great job. Thanks so much.

Returned Clean

My Experience - 5.0/5.0 -

1st of all, I want to say that Sonya was such a fantastic person behind the desk! I was very pleased with the work that was done on my car. It looks amazing!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a great job and I was so surprised that they detailed the interior of my car.

Customer Service - 4.0/5.0 -

I brought my car in on12/22/2025 I hadn’t heard anything from them so I stopped in on 01/07/2026 to check on an update. They told me that they were waiting on the headlight and that it came in but they wanted to check it and make sure that it would work and that the car should be ready the next day.They called me the next day around 5:00pm and said the car was ready. I was on my way home after a long day and said I would pick it up tomorrow.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

💯 recomendable yo soy cliente de muchos años

Repair Quality - 5.0/5.0 -

Excelente trabajo

Customer Service - 5.0/5.0 -

Muy amables

Returned Clean

My Experience - 5.0/5.0 -

Satisfaction for my car thank you very much

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I was satisfied

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Iam happy how they treat me and they were very quick to fix my car

Returned Clean

My Experience - 5.0/5.0 -

Customer service was very good along with very good body work. Well informed almost daily of status. Car returned very clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

The repair took much longer than expected. When it was nearly finished, additional damage was discovered, which extended the timeframe even further. I understand that there was extensive damage, but it took over two months to complete. When I finally got my car back, I noticed that the driver's control for the passenger window was broken. I managed to fix it myself, so it wasn't a huge issue. Additionally, there is a new crack in the plastic that covers the instrument panel, which definitely wasn't there before the accident. While these are minor problems, it's frustrating to have my car for over two months and still find small issues. Despite these concerns, everyone was very nice to me and kept in decent communication throughout the process. However, I genuinely believe that if I had chosen a different shop, the repair would have been completed more quickly.

Customer Service - 4.5/5.0 -

Everyone was very nice- I just had to initiate all communication.

Returned Clean

My Experience - 5.0/5.0 -

Thank you for the excellent service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I would recommend them to all my friends

Repair Quality - 5.0/5.0 -

They were pleasant fast and efficient.

Customer Service - 5.0/5.0 -

Excellent service

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0

Customer Service - 3.0/5.0 -

My car was supposed to be ready on the 31st. Was not ready til the 3rd.

Returned Clean

My Experience - 0.0/5.0 -

My vehicle repairs were originally expected to be completed on the 6th. As of Monday, I was advised the work was nearing completion, and I did not receive another update until Wednesday, when I learned the completion date had been pushed to the 9th. Because of this delay, I paid out of pocket for the rental on the 7th, while the 8th and 9th were covered. Given the minimal cost of the remaining work, the ordering of incorrect parts, and the lack of clear communication, this should have been addressed at a higher level before resulting in additional time and expense on my end. I would appreciate your review of the rental charge for the 7th that I believe could of been avoided and not been a charge on my end with rental and gas out of my pocket. Thank you, Kevin

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very nice staff, work was done quickly even over holiday. My friends saw the repair and said they couldn’t tell where the car had been damaged. Sara went out of her way to help get the job done within a tight timeframe because I had to leave town for military. My daughter picked up the car so I haven’t seen the repair personally since I was gone, but the experience was great. When I get home, I imagine I will agree with everyone else that the repair was phenomenal once I take a look. Thank you for handling my car And experience like it was the only one you had to worry about.

Customer Service - 5.0/5.0