Caliber - Pasadena

4.9 (5,741reviews)
98%
1560 E. Walnut St.,  Pasadena,  CA  91106
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In operation 29 years, 12 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Volkswagen
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Email

Reviews (5,741)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, seamless communication, and impressive timeliness. Many highlighted that repairs were completed ahead of schedule, with vehicles returned looking brand new, often freshly washed and detailed. The staff was widely commended for being professional, courteous, and genuinely caring, making stressful accident repair experiences feel smooth and easy. Customers appreciated regular updates via texts and phone calls throughout the repair process, as well as assistance coordinating with insurance companies. A few customers noted minor concerns such as paint color mismatches, uncalibrated parts, or communication delays, reflecting areas where some felt the experience could be further refined. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... helpful. It is stressful when you have an accident. Caliber and the team went out of their way to finish the repairs quickly and stay in communication during ..." Read more
"... EXCELLENT! From the receptionist to the repair technician! The service was quick and of high quality. The service, communication, and support made a stressful ..." Read more
"The customer service was outstanding. Questions were answered clearly and the staff was ..." Read more
"The team did an excellent job on my repair and made the car look like new despite it being 13 years old! I would come back to Caliber regardless and will ..." Read more
"... this kind of repairs on one of my vehicles I have received my car back better than the original condition." Read more
"Really great work and finished the car 12 days ahead of schedule. Great communication throughout the entire process."
"... fantastic job and knew I needed it done sooner so they delivered the car 6 days ahead of schedule. A++++" Read more
"Vehicle was ready several days ahead of schedule and the cost was several thousand dollars below the original estimate!"
"Ready much earlier than promised."
"Slightly later than projected date, but company reached out in enough time to update so that I could be prepared."
"We were informed regularly....when the parts were ordered, when they were expected to be delivered, when they were delivered and when ..." Read more
"Work was quick, and communication constant about car updated"
"They finished my car very quickly, and were communicative throughout. They were also very good about setbacks in my schedule. At the end of the day, you ..." Read more
"They keep me informed all the time and how the process was doing ."
"Absolutely not!!! 2 week delay before any notification. I dropped off the car 113 and did not receive any notification ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

⭐⭐⭐⭐⭐ Outstanding Service from Caliber Collision! I had a wonderful experience with Caliber Collision! The quality of the auto repair was excellent, and my vehicle was returned looking great. From start to finish, the customer service was kind, professional, and attentive. The team kept the process smooth and completed the repairs in a timely manner, which I truly appreciated. It’s refreshing to work with a team that takes pride in their work, values their customers, and understands the importance of getting you back on the road without unnecessary delays. I’m extremely satisfied with the service I received and would absolutely recommend Caliber Collision to anyone looking for quality repairs, friendly service, and a team they can trust!

Customer Service

⭐⭐⭐⭐⭐ Outstanding Service from Caliber Collision! I had a wonderful experience with Caliber Collision! The quality of the auto repair was excellent, and my vehicle was returned looking great. From start to finish, the customer service was kind, professional, and attentive. The team kept the process smooth and completed the repairs in a timely manner, which I truly appreciated. It’s refreshing to work with a team that takes pride in their work, values their customers, and understands the importance of getting you back on the road without unnecessary delays. I’m extremely satisfied with the service I received and would absolutely recommend Caliber Collision to anyone looking for quality repairs, friendly service, and a team they can trust!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Anthony was very prompt and also provided good updates

My Experience

My second experience with Caliber in the past 2 months. I couldn’t be happier with the experience from the time I brought it in until it was brought back to my home. Everyone I dealt with was professional, informed and kept in touch with me. All-in-all a great experience.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The communication on updating me on the process of getting my car repaired was incredible. Both the drop off and pick up of my car was quick and easy and everyone made sure I fully understood the steps.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Responsive timely and informative

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Will definitely do

Repair Quality

Excellent job

Customer Service

Great people

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Courteous. They explained their repair process and provided me with regular updates on the progress they were making on my car. We are completely satisfied with the way the car looks and drives.

Likely to Recommend

Repair Quality

The car looks as good as new.

Customer Service

The process was clearly explained and we were kept up to date on the progress of the repairs.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repairs on our car were taken care of in a professional manner. The car was repaired even before the original estimated date.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Recommend this repair shop to a friend

Repair Quality

Customer Service

Excellent job

Kept me Informed?

Yes

Ready on Time?

Yes

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