Caliber - Phoenix - N 23rd Ave

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

You guys were truly awesome. Great communication and service. I couldn’t be more pleased. Thank you!

My Experience - 5.0/5.0 -

Kept in contact and was always Caring!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0 -

Awesome service and work

My Experience - 5.0/5.0 -

Jorge Hernandez was AMAZING!!! On a scale of one to ten, 150!!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Jorge Hernandez was Fantastic!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great work on the car!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

They had great customer service and did a great job!

Likely to Recommend - 3.5/5.0 -

I think I would recommend the shop, but would definitely advise a friend to closely inspect all repairs before accepting the work.

Repair Quality - 4.0/5.0 -

I was disappointed with the workmanship when I initially went to pick up my car, because the window and trim were clearly installed incorrectly. However, the Caliber team immediately recognized the errors and worked hard to correct them. I am disappointed that the car took 3-4 more days to complete, and the rental car company was calling me every day for an end date, but ultimately the rental was covered and the car looks as it should.

Customer Service - 3.5/5.0 -

This is a tough one, because I feel like the shop should have noticed and corrected the issues with the car before I had to do so, but after I inspected and brought them to their attention they worked hard to fix the issues. So, the customer service was great at addressing the problems I noticed, but had I not not inspected the work, I could have driven away with a sub-par repair, which is obviously not good service. The shop explained that they were trying a new glass person, and agreed that the work was unacceptable, but I feel they should have inspected the work themselves prior to calling me, the customer. Overall, they stayed with me to discuss the issues, listened to my concerns respectfully, demonstrated sincere concern, and found ways to fix the details that were incorrect. They wanted me to be happy with the end result—that was important to me and left an overall positive impression. However, the fact that their technicians did not catch the problems and I, the customer, had to point them out leaves me wondering how many people might drive away with small details left unaddressed. Also, because of the repair errors, Caliber and Progressive were both denying the additional car rental costs, which left me fielding calls from Enterprise. That was also not great customer service, as it made me feel like I was driving a stolen rental car. Enterprise said neither Caliber nor Progressive would take their calls, which really put me in the middle. I had to spend a lot of time calling both places to try to get an answer. Ultimately, after 5 phone calls, when Enterprise demanded answers, I called Caliber with Enterprise on the phone on a 3-way call to facilitate their communication. Caliber then explained that both parties were denying responsibility for the additional rental days, but that either they or Progressive would pay, so Enterprise finally stopped calling. It doesn’t seem like the customer should have to make 3-way calls to connect businesses that work together frequently. With all that in mind, I think that 7 is a quite generous “customer service” rating.

Returned Clean

My Experience - 5.0/5.0 -

I am so happy. David and his team did a wonderful job. He informed every time there was work on the car. I would recommend to send car here

My Experience - 5.0/5.0 -

Dave was so thoughtful and great at his job!!!! Car looks amazing

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great team, communication, and my car was returned looking brand new!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I believe that your team put an effort to details to do a good job. Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Dave is a exceptional manager communicates very well through the process of letting me know when repairs will be done

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0

Customer Service - 3.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0 -

Employees need to work on better communication with customers and not when a message is left that the customer gets the call back

Repair Quality - 4.0/5.0 -

Lack of Communication,

Customer Service - 4.0/5.0 -

Again Communication

Returned Clean

My Experience - 5.0/5.0 -

I'm so grateful for the excellent work and professionalism. The texts with updates were fantastic and gave me peace of mind.

Likely to Recommend - 5.0/5.0 -

Planning on going back

Repair Quality - 5.0/5.0 -

Caliber was friendly and professional since the beginning. Their fault text reminders were so helpful.

Customer Service - 5.0/5.0 -

Always on point with information and communication

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The work done to my vehicle was amazing the communication via text was very good. The car was even done two day before the projected completion date. I would give an 11 if that was an option but 10 out of 10 would definitely recommend caliber collision thank you for the amazing work

Customer Service - 5.0/5.0 -

Amazing staff very friendly and professional

Returned Clean

My Experience - 5.0/5.0 -

The repair work was excellent, completed in the time frame quoted, and I was also given regular updates. I appreciated being able to drop off my rental at Caliber. Thank you for a job well done!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work done in the time frame promised, frequent updates!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean