Caliber - Phoenix - N 23rd Ave
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They kept me informed about my repair from beginning to end! Everyone I dealt with was very friendly especially Connor! He was on top of things! Thank you for a job well done!
Likely to Recommend - 5.0/5.0 -
This was my first time dealing with Caliber & I was impressed!
Repair Quality - 5.0/5.0 -
They kept me informed from beginning to end.
Customer Service - 5.0/5.0 -
Everyone I dealt with was very friendly & professional!
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
I had a very frustrating experience with Caliber Collision. The repair process seemed disorganized and inefficient. They started with the body work before performing a pre-check alignment, which revealed additional damage that I had already reported. Parts were then ordered, causing multiple delays, and the estimated completion date was pushed back twice—eventually leaving me without any clear timeline. Daily updates were inconsistent, often arriving just before closing, and promises made by my estimator were frequently unfulfilled. When my car was finally ready, the door at the impact site was misaligned and sticking out. They somehow fixed this along with other adjustments in about 20 minutes—raising the question of what was done during the prior five weeks. Overall, I found the some staff members unprofessional, inconsistent, and lacking clear communication. I cannot recommend their services and give them a 2/10 for satisfaction.
Customer Service - 0.5/5.0 -
The customer service at Caliber Collision was extremely poor. I constantly had to chase my estimator for updates, and promises to provide information “in the morning” or via messages were rarely fulfilled. At one point, the estimator became hostile, questioning whether someone else had called on my behalf to verify information and implying that I might not trust him. This made me feel intimidated and uncomfortable. Overall, communication was inconsistent, unprofessional, and left me feeling ignored and stressed throughout the repair process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very fast and easy service!
My Experience - 5.0/5.0 -
The communication was accurate. Work was done rapidly and ahead of time. They even washed and vacuumed my car!
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
The repair and work done was great. What threw me was when I got my back and was basically told if I dont leave a stellar 10/10 review, the employees won't get paid fairly because they are commission based and then just continued to go on and on about ratings, reviews, being a commission based shop. Spent less than 60 seconds going over the repairs done and what they did and strictly focused on making me feel like his paycheck was relying on this ONE review. Again work & labor and visual of my repair 10/10. Guy over explaining why he needs a good review is why I left a 6. Almost went lower but I still want the guy to get paid.
Customer Service - 3.5/5.0 -
The people behind the desk and phones were great. Again it was the guy who over explained why he needed a good review us why im rating this the way I am.
Returned Clean
My Experience - 5.0/5.0 -
Staff is excellent at Caliber. Conner kept me advised of how repairs were going on a regular basis. That was very much appreciated. I was referred to Caliber by my friend/neighbor Sandy Davis who used your services a year or so ago. I would be happy to refer anyone to Caliber who needs your services. Great job-I'm very happy with all details & checks that were performed to be sure my car was fully ready to be released. Thank you all at Caliber!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Conner was excellent to work with throughout the process will use Caliber again for any body work needs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am very much happy with the repairs done on my car and the customer service I received was on another level. I was updated accordingly. I will definitely refer anyone who will need repairs for their vehicle. Thanks gain
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
excellent work!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The experience was very good. I’m very satisfied about the outcome
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair was done exceptionally well. It looks like there was no damage on the vehicle at all. When I told the team I don’t have rental coverage the team made it their best effort to get the repair done as fast as possible. I really appreciate it and thank you for the care and attention to notify me of the whole process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The team worked wonderfully, the car looks like it’s in perfect condition. The technicians communicated clearly and effectively every step of the process. The team also worked as fast as they can after they realized I don’t have rental coverage. The thought was really appreciated.
Customer Service - 5.0/5.0 -
The team worked wonderfully, the car looks like it’s in perfect condition. The technicians communicated clearly and effectively every step of the process. The team also worked as fast as they can after they realized I don’t have rental coverage. The thought was really appreciated.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They are amazing my car links great was able to receive constant updates on my car and got it back earlier than supposed to.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you guys so much! My second time coming here and the experience is alway so amazing ! The workers are so nice and helpful! I appreciate all the work that do and continue to do!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very smooth process, and it was finished quicker than planned
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Sam was great. he explained everything and they got my car back to me in great turn around time