Caliber - Plymouth
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Josh was amazing. Great service. Fast. Highly recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service. My car was done sooner than promised and it look perfect! I would definitely go there again but hopefully I don’t need body work any time soon.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Was able to find a good shop via the app and from there everything was handled by the shop. Very smoooth process.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was updated regularly via text and also discuss the status with Josh regularly. Great customer service and attention to detail!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They were very thorough
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good work
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Major repair well done. Communication on status (in person and online) very good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good communications, both in person and on-line!!!
My Experience - 5.0/5.0 -
I'm so glad I chose Calliber Collison for my car repair. I'm in awe how great of a job you guys did. I'm one happy customer, thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You guys did an amazing job, thank you! I'm one happy customer!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
my car is sparkly
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great work done on our repair and outstanding communication from Josh throughout this entire process. Very much appreciated!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
During this entire process I was very impressed with keeping me informed along the way. I dropped off my rental car and walked over to Caliber in anticipation of one final great moment of picking up my car only to be confused with how it ended. I can understand everything not being perfect and without hiccups. Things happen in every industry and service business. But to find chucks of glass still inside my car and in the front seat area was a big disappointment. It really wasn’t the glass that made me leave feeling off, it was the lack of concern and Quality Assurance that should have been more evident. When I arrived I told my name and I was expected to pay right away. I said I wanted to see the car first as that would in my mind be the correct order to make sure the customer understands what was done and have the ability to look over the vehicle. We ended up doing that and I’m glad I did because I found the inside to be unacceptable with glass chucks and smaller pieces still present. By detailing a car that means having the carpet and seats cleaned with a carpet cleaning machine that sprays water and all of the small particles of glass and debris are suspended and then extracted. When I brought that up it wasn’t met with any apology, but rather “we only vacuum here and don’t do detailing”. Then in back when I spoke with one of the guys, he also seemed unconcerned with even more pieces so found after they had vacuumed again. I guess I was just left thinking how can Caliber have done such a great job with communicating during the entire process, doing a wonderful outside repair and replacement, and then leaving the last area of defense to a below standard state? I’m retired military and also a former small business owner and attention to detail and quality were some of the things I made sure I always did. Again, I totally understand things can happen, but in this case I think a manager and perhaps one other assistant need to inspect every vehicle before any customer is told it’s finished. I have grand kids who ride in that car and I would want any small pieces of glass blowing around if the windows were down, etc.. But, more importantly, I think everyone in the garage needs to be on the same page and perhaps a checklist or some other form of QA needs to be established and adhered too. I’m not complaining here either. I’m just being honest about how much I had been impressed until today when I had to pick up my car.
My Experience - 0.0/5.0 -
Was disappointed that my car door now has to be manually opened instead of using the buttons to open it. I was not informed about it until they said my car was completed. I was told that this was a previous issue before my car was in an accident but it was not. The door was working fine before it was hit.