Caliber - Pompano Beach
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I was very impressed with the service. The car looks great and Tommy kept me very well informed of it’s progress. Niki at the front desk was very helpful and friendly. All in all, a good experience
Customer Service - 4.0/5.0 -
I really didn’t speak With any repair personnel but I’m giving a high rating anyway
Returned Clean
My Experience - 5.0/5.0 -
Michael was extremely helpful and communicative. He went above and beyond to try and help me. Everyone was courteous and friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0 -
If they have a rental clause, this number would be higher because they did not communicate during the process ( with me as least). Even after 2 USAA requested them to keep me informed, I did not hear from once they ran into issues. They basically notified me when the car was ready.
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0 -
I did not like the customer service. The reception was great and explanation of what is to be done was great. The execution however was lacking. After dropping the car on Dec 20th, we received notification on or about the 05th of January that the paint job was great and it was setting and will be assembled soon. A week past of no communication the rep complimented the paint job but said 2 of the same bracket were sent. After no communication, I called again the next week same same issue but suggested to rent a car (perhaps w/o realizing I thought the car was completed). The next week I had USAA call on my behalf and they were told a sensor and a bracket was missing. The week after the same response was given. On or about the 28 of January during the walk through, I was told a line was missing that held them up. The vehicle had not been washed, there was dirt footprints on the carpet, and I did not have enough gas to drive home. However they tell me their work was guaranteed for the life of the vehicle. Unfortunately, it is a lease vehicle, tantamount to a glorified rental and I lost a month of usage that I can't get back.
My Experience - 5.0/5.0 -
Truck looks like the day I drove it off the lot! Good job…
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Y’all should give them a raise
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional and friendly. Excellent quality work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair was amazing, could never tell anything happened.
Customer Service - 5.0/5.0 -
Very friendly from initial appointment to delivery.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The work was does on time and as expected.
Likely to Recommend - 5.0/5.0 -
For work when with the insurance company I would I’ll update on carwise.com when I take a different car over for out of pocket work. To see the price difference if any.
Repair Quality - 5.0/5.0 -
The quality of the work done was very good. They were able to preorder the parts of my car, with me prepaying the deductible which I was going to need to do anyways to pick up car. So instead of being a rental for a extra two weeks I was in the rental car for 4 or 5 days. Covid delays can’t be blamed on Caliber Collision as they stayed in communication with me. Which for South Florida is shocking. I would have gave this Caliber location a 15 taking that into count.
Customer Service - 5.0/5.0 -
Addresses that already but the communication was great. Just wished the body shop had cameras that would have allowed me as the owner watch at any time the repairs and location of my car. Instead of relying on OnStar to show the location. I was watching because a different repair station said they needed the car a extra 3 days covering Friday - Monday. Well the car got caught on camera at Universal Studios when a employee keeping the car over night decided to drive 3 hours one way, 6 hours round trip or 383 miles total. (THIS WAS NOT CALIBER COLLISION). But I did put three GPS trackers in different places on the car with alerts of movement outside of 1/2 mile to alert me, plus OnStar.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The gentleman helping me was exceptionally polite and thorough professional. I am extremely happy that I got my repairs done at your establishment.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
From start to finish...friendly, professional, with prompt service. My car was returned completely detailed. Not even a hint of the accident left!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Michael was awesome great Customer service the shop did an outstanding job with my repairs would highly recommend this shop to anyone
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Michael was awesome great customer service great shop
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great work everything was fixed
My Experience - 5.0/5.0 -
I’m very happy with the work done Nikki was a doll I spent about two hours with her and that she was so pleasant it was a great experience. There’s this one guy that I think is in the first office on your left that kept giving me candy and he was really funny I don’t know his name but he helped a lot too
My Experience - 5.0/5.0 -
Satisfied with the work and was kept up to date with the progress. Got it back when promised.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kept me informed. Courteous and explained what needed to be done. Took photos all around the car in case any other damage showed up later.
My Experience - 5.0/5.0 -
Clean facility, Nice and courtesy
My Experience - 5.0/5.0 -
The service was amazing. I would recommend this place to anyone I meet. Thomas is a super star. Thank you so much for everything!!!