Caliber - Portland - Nu-Way
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I am so impressed with the staff here. I had to get my car repaired through insurance, they made everything super easy to just book a day, come by, they walked me over to the rental spot. I then received realistic updates and communication about the repairs, and when things were done I unexpectedly had my baby early and wasn’t able to drive- they brought the car to me. The level of customer service and communication is something we rarely see in the world anymore. I genuinely am so impressed with the staff and how easy they made a stressful time be. Plus I noticed they vaccumed and washed my car, God bless the angels that work there.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
great customer service - clear communication and pleasant.
Likely to Recommend - 5.0/5.0 -
They worked very well !
Repair Quality - 5.0/5.0 -
The stuff was great through the process
Customer Service - 5.0/5.0 -
Very satisfied
My Experience - 5.0/5.0 -
The team at Caliber Portland are fantastic. Great communication throughout the entire process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work! Great communication. Very friendly and professional. I couldn't be happier. Thank you!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Really great experience!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
My car was parked on the street soaking wet so I was not able to properly look at the repair. Then I sat for a minute to let my car warm up after about 5 mins I drove to pick up my order. When I got then I pushed the trunk release button to open my trunk and I heard a slight mechanical noise that sounded like my trunk but I couldn’t tell until I got out. I went to check the trunk and my items that were left in my trunk were thrown all around my trunk and messy. Which is not how I left it. I proceeded to put the items in my trunk and close my trunk and it closed and then locked but unlocked. My trunk will not lock. When I drove off the trunk sensor is on and blinking stating my trunk is open. I am not understanding how I came in for a rear door to be repaired and now my trunk will not lock. So now my trunk will be unlocked all weekend and I have to wait until Monday for some kind of explanation?
My Experience - 5.0/5.0 -
Staff were super friendly and helpful! Mel went above and beyond!
My Experience - 5.0/5.0 -
The team was great and ther service exceeded my expectations
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 3.5/5.0 -
The one thing that causes me hesitation is that they don't have control of their own schedule. Insurers can add cars to their schedule, and they can't say no, which means they can't control or know when your repair will be done. That is a major drawback for me, and a reason to go to a shop that can control their own schedule better. Otherwise, I thought Caliber was great. Everything that was in their control, they handled well. And the staff was personable and helpful.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Car looks great. At first glance it looked clean inside & out. After closer inspection there was a film of dust covering everything inside & the windshield was incredibly smudged and difficult to see out of.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The team did a great job of keeping me informed on the progress of the repairs