Caliber - Portland - St Johns
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
I appreciated how friendly and helpful everyone was throughout the repair process and the texts messages to let me know where we were at.
My Experience - 5.0/5.0 -
Very impressed with the communication throughout the repair process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Easy to schedule and reasonable prices
Customer Service - 5.0/5.0 -
Very nice people
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great Service. A bit slow
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 2.5/5.0 -
To start, when I feel like I have to try and persuade the customer service human that I’m worthy of being nice to, that’s not the best front. Second, if I’d had to pay for the rental car for 2 weeks because of ordering mistakes on the shop’s end, I would have fought to have them cover it. I realize mistakes happen but and estimate of 3-4 days turning into 2 weeks was a super bummer. Third, there was plenty of time to realize that my car would look pretty funky with one brand new headlight and one old, fuzzy, yellowed one. A phone call asking if I’d like to pay for the second one to match would have been expected based on my knowledge. Fourth, when I called to inquire about purchasing that headlight after the fact, no one called me back, and I was then a burden when I called to inquire about such. I’m really not impressed. I’ve had my car worked on a few times unfortunately, and have never had such a disappointing experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Everything is fine so far. Thank you!
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
So far yes, but we need to discuss finalizing repairs
Repair Quality - 2.5/5.0 -
Work has not been completed yet
Customer Service - 2.5/5.0 -
So far so good but work has not been completed yet
My Experience - 5.0/5.0 -
Thanks for getting it done within a week.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Quick and friendly service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great at communicating any changes. Car done ten days early!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff were great and helpful and car was ready quickly
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and got the car done early