Caliber - Poulsbo

4.8 (2,186reviews)
98%
19873 Viking Avenue NW,  Poulsbo,  WA  98370
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,186)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that repairs were completed to an exceptionally high standard, often leaving vehicles looking brand new. The professionalism and friendliness of the staff were frequently highlighted, with customers appreciating the welcoming atmosphere and attentive care. Communication stood out as a major strength, with regular text and phone updates keeping customers informed throughout the repair process, reducing stress and building trust. Timeliness was another key positive, as many customers noted their vehicles were completed ahead of schedule. A few customers mentioned areas for improvement directly in their feedback, including occasional delays beyond initial estimates, final costs exceeding original quotes, and isolated quality concerns such as minor installation issues or post-repair warning lights. Overall, the overwhelming majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... years, and every experience has been outstanding. Their work is always top-notch, the attention to detail is incredible, and they make the entire repair process ..." Read more
"Service was exceptional, job was done perfectly, car was pristine afterwards. Thank you!"
"... was inputted into fixing our car and that it was treated as if it was their own it was beautifully cared for we are thankful that it was cared for to perfection" Read more
"Bumper wasnt 100% installed properly causing my engine light to go off. Took vehicle to dealer which caused me ..." Read more
"The quality of the repairs seems to be fine, but what I did not like was that 1 the final cost of the repairs was ..." Read more
"Very happy with the job you have done. You delivered my car a week earlier than expected and it turned out great! Couldn't tell my car had an accident."
"The staff were really professional and nice. They got the work done even earlier than anticipated. Very happy with the job they did."
"... happy with the service at Poulsbo Caliber Collision. Car finished days earlier than estimated. Repairs looked beautiful, brand new even though they had to source bumper, ..." Read more
"It was done before the estimated time"
"... without the use of my car for 17 days, which was three days beyond the lengthy two-week estimate I was originally given. I was quite disappointed that it took over ..." Read more
"Communications superb. Excellent repairs ahead of schedule. Great coordination with the car rental company. No ..." Read more
"... team at Caliber in Poulsbo was their communication. They were super proactive as well as responsive to any and all matters, which made the process a smooth one. Thanks ..." Read more
"They contacted me nearly every day during the week to update me about the progress on my car. The employee was very ..." Read more
"... as much than expected fore the rental car. Also, I kept getting email updates but there was no way to Reply to them so I had to keep calling with questions and ..." Read more
"... sending text messages every single day . Because text messages were coming everyday, I did not read them all the time and didn't notice my truck was ready for ..." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

Or ten, just give me so more time with the car before committing to perfection

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent customer service!!! Absolutely will be recommending this place to anyone i know!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great work, very fast results

Likely to Recommend

Repair Quality

Got the work done quickly and great quality and service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Working to make a repair in a 20 year old vehicle is challenging. You did a great job

Customer Service

Victoria is a rock star! Really appreciated the daily correspondence updates.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job

Likely to Recommend

Repair Quality

Great job with the repair work. Victoria was wonderful as well

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I can’t say enough great things about this body shop! I’ve used them multiple times over the years, and every experience has been outstanding. Their work is always top-notch, the attention to detail is incredible, and they make the entire repair process as stress-free as possible. They truly care about their customers and take pride in the quality of their work. My vehicles have always come back looking like new, and I couldn’t be happier with the results. I won’t trust anyone else with my vehicles, and I recommend them to everyone I know. If you’re looking for honest, professional, high-quality body repair, this is the place to go!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good job

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Was a great experience. Only thing is I got the truck back and it had a low tire. Wondered why someone could put some air in it.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Victoria was extremely knowledgeable, personable, helpful, and professional. I wasn't expecting such great customer service and will return for future repairs. Thank you!

My Experience

Excellent customer service experience with the employees, timely service (actually done sooner than estimated) and the work was well done.

Likely to Recommend

I would definitely recommend this shop to anybody needing work done on their vehicle

Repair Quality

You guys did amazing work and my car looks wonderful. All of the repairs were appropriately done and in a timely manner.

Customer Service

You guys stayed in communication through the whole process and answered all of our questions.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Passenger rear door alignment is off by ~ 1/8” visible looking at body lines, results in being difficult to shut. Passenger front window has grossly visible streaks and doesn’t seem fit for use without cleaning or polishing, appears to be the side that was tinted. All panels painted have orange peel, passenger rear door has dirt visible in clear coat, will require cut and polish to correct. Disappointing to get vehicle back dirty with trade debris clearly visible on roof (dust from sanding or otherwise).

My Experience

The entire process couldn’t have been easier. From drop off to pick up. Victoria did an amazing job at keeping me informed of the progress and has one of the most positive attitudes I’ve ever dealt with. Thank you so much!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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