Caliber - Poulsbo
19873 Viking Avenue NW,
Poulsbo,
WA
98370
USA
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Ford
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as restoring vehicles to like-new condition. Communication was a standout highlight, with many appreciating proactive daily or regular text and phone updates throughout the repair process. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of schedule. Customers also valued the seamless coordination with rental car companies and insurance providers. A few customers noted areas for improvement directly from their feedback, including occasional delays beyond initial estimates, final costs exceeding original quotes, and isolated quality issues such as minor post-repair defects. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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Service Quality
"... years, and every experience has been outstanding. Their work is always top-notch, the attention to detail is incredible, and they make the entire repair process ..."
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"... about the quality of the final product. But luckily, caliber collision returned my vehicle in immaculate condition. Everything looks brand new like the day I bought ..."
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"... Collision. Car finished days earlier than estimated. Repairs looked beautiful, brand new even though they had to source bumper, fender, headlight for a 2003 no longer made ..."
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"... car and that it was treated as if it was their own it was beautifully cared for we are thankful that it was cared for to perfection"
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"The whole experience was very professional and the finished product looks fantastic. And I was pleasantly surprised at how clean my car was when I picked it up! The ..."
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"Very happy with the job you have done. You delivered my car a week earlier than expected and it turned out great! Couldn't tell my car had an accident."
"... Everything looks brand new like the day I bought it. AND they finished all the work early! I could not be happier with the job that Caliber Collision did on my truck!"
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"... was nearly three times the original estimate and 2 I was left to fend without the use of my car for 17 days, which was three days beyond the lengthy two-week ..."
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"The staff were really professional and nice. They got the work done even earlier than anticipated. Very happy with the job they did."
"... too bad compared to the other vehicles on the lot. They worked on it for only 3 days. I was so impressed with the communication through and through. And the ..."
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"Communications superb. Excellent repairs ahead of schedule. Great coordination with the car rental company. No ..."
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"... team at Caliber in Poulsbo was their communication. They were super proactive as well as responsive to any and all matters, which made the process a smooth one. Thanks ..."
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"Their communication was great and they completed everything a lot faster than I expected. I highly recommend this shop."
"I received emails that had no details so had to keep calling to see whether the part had arrived or not."
"Great communication. Well done."
Magdalena
(Toyota owner)
reviewed 9/24/26
Translated from Spanish by Carwise
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My Experience - 5.0/5.0 -
Muy agradable,la atención al cliente es excelente, totalmente satisfecha gracias.
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John
(Kia owner)
reviewed 9/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Cara
(Toyota owner)
reviewed 9/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kirk was a good communicator, kept us informed and explained the process well
Diane
(Hyundai owner)
reviewed 9/23/26
My Experience - 5.0/5.0 -
Very professional. Extremely timely and kept us informed the whole time for the repair. Repair looks great!
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James
(Toyota owner)
reviewed 9/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
David
(Subaru owner)
reviewed 9/21/26
My Experience - 5.0/5.0 -
They did the job right. There were a couple challenges that they ran into, but the communication was good, and things were still done in a timely manner.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Matthew
(Kia owner)
reviewed 9/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Such a quick and simple process. Great communication from Caliber.
Customer Service - 5.0/5.0
Virginia
(Subaru owner)
reviewed 9/15/26
My Experience - 5.0/5.0 -
Really good job, good customer service. They take pride in their work.
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Louis
(Kia owner)
reviewed 9/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
David
(Volkswagen owner)
reviewed 9/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks just like new
Customer Service - 5.0/5.0 -
Great communication
Mercy Melody
(Honda owner)
reviewed 9/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Joshua
(Ford owner)
reviewed 9/14/26
My Experience - 5.0/5.0 -
Absolutely amazing work! Quick turnaround!
Likely to Recommend - 5.0/5.0 -
Awesome
Repair Quality - 5.0/5.0 -
Awesome work!
Customer Service - 5.0/5.0 -
Awesome!
Johanna
(Subaru owner)
reviewed 9/12/26
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Michael
(Mercedes Benz owner)
reviewed 9/11/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Erica
(Subaru owner)
reviewed 9/8/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kevin
(Nissan owner)
reviewed 9/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Felix
(RAM owner)
reviewed 9/4/26
My Experience - 5.0/5.0 -
Kirk and Ben were good to work with
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Michael
(Toyota owner)
reviewed 9/3/26
My Experience - 5.0/5.0 -
The Caliber team made the whole process easy with insurance and their work is excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fantastic work, very professional, excellent communication, and made dealing with insurance very easy.
Customer Service - 5.0/5.0 -
Very professional and excellent communication.