Caliber - Provo
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
My driver's side headlight no longer worked when I picked up the car. One of the connectors had been ripped off the wire
Customer Service - 1.5/5.0
My Experience - 5.0/5.0 -
Had some tape left from gas cap decent amount of over spray around gas cap left a sanding disc in the car other than that holli was great letting me know details about the car
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
I think you did an awesome job but whoever put my back panel window in either scratched the paint job i think Holli mentioned you had a different company install it and I think that is the only thing I noticed
Customer Service - 4.5/5.0 -
Holli was great on informing me on the process
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will recommend to everyone
Repair Quality - 5.0/5.0 -
Great services, great communication and over all they are amazing everyone did an awesome job and when it came to the repairs they did an amazing job fixing my suv 10/10 forsure
Customer Service - 5.0/5.0 -
Amazing
Returned Clean
Likely to Recommend - 0.5/5.0 -
I wouldn't refer them. They don't actually look for all the damage, and then lie to you about the damage.
Repair Quality - 0.5/5.0 -
I was frustrated that I ran over something big, but they didn't check the under the car for needed repairs. Then when I asked them to look, they told me it was "clean as a whistle". I told him I had pictures of the damage under the car. I sent them to him, and he had the car checked again. Then the parts were ordered, shortly before I was to pick the car up. It delayed the time of my car getting repaired. I just don't understand how I can tell them I ran over something and they don't check the bottom of the car. And then they look for damage and tell me it's fine when I have lots of pictures of the obvious damage. I am not impressed by their service.
Customer Service - 0.5/5.0 -
They didn't even look under the car for damage when I told them I ran over something big. Later, when they did look because of my request, the gentleman told me it was "clean as a whistle". I told him I had pictures of the damage. After sending the pictures, he had it rechecked. Then they ordered parts (which they should have done immediately) the day before I was supposed to pick up the car. The damage was also obvious and not fixed by the front driver tire. I am very dissatisfied with their way of going about this repair.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Fast service (received car back 1 full week earlier than estimate), quality work, good communication throughout the process!
Likely to Recommend - 5.0/5.0 -
I don’t really talk about car repair shops often but if I ever do I would recommend caliber collision
Repair Quality - 5.0/5.0 -
It was very fast and done reliably and it looks good as new
Customer Service - 5.0/5.0 -
Holli explained everything she was doing how long it would take and estimates all while keeping it simple I’m not a car person but she was able to help me better understand what was going on
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Chris Schroeder. Made every step of the process easy, like family would. The techs did great work - hats off to them as well. Hollie was so nice - she was awesome.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
I was very satisfied until I started getting bombarded with nonstop texts and emails to take the survey. The last text was disingenuous telling me to please rate everything a “10”. Hi Steven, I emailed you a Customer Survey. The survey is SUPER important to Me & my Team. It would be GREATLY appreciated if you would take TWO minutes today, fill out the survey & give us a PERFECT score with ALL 10's! Thank You. Hope you have a WONDERFUL week! Holli Caliber Collision Provo Reply "STOP" to cancel. This smacks of incentive based customer rating NOT a sincere request for customer feedback. If Caliber has transitioned to incentives based on NPS scores and survey data, it is misguided. Does not feel good as a customer. When you are interested in genuine customer feedback, not just petitioned high scores to satisfy an incentive system or management, let me know. Until then, your survey system has left this customer with a negative impression that you don’t really care about me as much as you do about the rating I give you. Not good.