Caliber - Provo

4.8 (4,849reviews)
96%
1545 North State Street,  Provo,  UT  84604

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,849)

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great customer service. They kept in touch with me throughout the process.

Likely to Recommend

Repair Quality

Great service.

Customer Service

I was updated often.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Holly and team were great to work with and kept us informed throughout the process.

My Experience

Finished repairing my truck on the day they projected and looked great!!

Likely to Recommend

Repair Quality

Finished on date that committed and looks great!

Customer Service

Regular text updates

Returned Clean

My Experience

Extremely competent in every way! Courteous, informed, they communicate everything along the way, great connection with Enterprise Car Rental that made that part of the experience smooth! The quality of the repairs was amazing!! I give the whole experience a 10!

Likely to Recommend

A friend is already planning to take his car to Caliber!!

Repair Quality

Excellent in every way! Service, helpful, on-time, communication was always great!

Customer Service

Excellent, I got an email every day about the progress!

Returned Clean

My Experience

I was happy with everything.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

The work itself was flawless — my car looks absolutely brand new, and it was even ready ahead of schedule. It’s rare to find a team that combines such outstanding craftsmanship with truly exceptional customer service. I would highly recommend Caliber Collision to anyone, and I will absolutely be returning if I ever need repairs again. Braden did an excellent job on fixing my car!

Likely to Recommend

Repair Quality

Amazing service

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Dates for completion kept being extended and communication was not transparent or honest. We were first told it would be done mid June, then end of June, then July 2nd or July 6th at the absolute latest. When I called on the morning of July 7th, after not hearing any updates, I was told, “the part came in last night so we’re just finishing it up and it should be done today.” How could you tell me on July 2nd at lunchtime the jeep would likely be done that day or July 6th at the latest if the part you needed wasn’t there? Why did you not communicate that the part was not there and it was not explained until I called on July 7th?!? At the end of the day on July 7th they asked if I could get it the next day. I told him (which I had explained multiple times before) we were heading out of town on the 8th. He had me meet him at6. The jeep was ready to go at 6:30. Then and only then was the first time he informed me that the jeep was not totally done (all communication to this point was when the jeep would be done) and that an additional part would not be ready until August and we’d have to bring the jeep back to get it fixed then. Why was this the first time we learned about this? So disappointing. I have asked Geico to help us find another shop to complete the work with.

My Experience

My Experience

Friendly staff, good attention to detail. Great experience overall

Likely to Recommend

Repair Quality

Good service

Customer Service

Returned Clean

My Experience

Kathy and I think that Holli and the crew at Caliber Provo are/were wonderful to work with. The work appears flawless! Thank you all!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Friendly staff. I love the convenience working with the shop and having the rental car waiting. Holly was great! She explained everything. She communicated with me all through the process. I am really happy with Caliber. I will recommend them to friends and family.

Likely to Recommend

I would highly recommend!

Repair Quality

Working with Caliber Collision was great! They got me in right away. The car was done faster than expected. Holly was great to work with. I would highly recommend!

Customer Service

Holly was great!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I love the care and service we received. Holli was amazing!!

Likely to Recommend

Great to work with

Repair Quality

Great look and attention to details with lifetime warranty.

Customer Service

Awesome

Returned Clean