Caliber - Raleigh - Oak Forest Dr

4.8 (2,253reviews)
97%
5412 Oak Forest Dr,  Raleigh,  NC  27616
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
GM
I-Car
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Email

Reviews (2,253)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process without needing to follow up themselves. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new or better than before the damage. Timeliness was another strong point, as many vehicles were completed ahead of the estimated schedule. Staff professionalism, friendliness, and helpfulness - including coordination with rental car companies and insurance providers - were frequently mentioned as standout positives. A small number of customers noted areas for improvement, including inconsistent proactive communication from certain advisors, occasional delays with revised completion dates, and isolated concerns about repair quality, all of which were raised directly in customer comments.
AI-Generated from reviews written in the last 12 months
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"Wrong parts ordered, delays without communication, not all components were reinstalled after disassembly, ..." Read more
"Expertly done, from pre-evaluation to repair completion to pick-up! Communication was clear and efficient."
"... with everything that went into the finished product, from my first phone call to final payment, excellent teamwork." Read more
"The repair is absolutely flawless."
"Bad: Visible scratches, misaligned door seams and buffer swirls. Good: The staff was friendly and communicated throughout ..." Read more
"Communication skills was on point. They texted me from start to finish. They let me how things was going and if my pick date had changed ..." Read more
"... service advisor and myself was seriously lacking. I had to call and text to get the status on my car. My previous experience with Caliber was excellent ..." Read more
"... kept my car until they could actually work on it. I also had to call almost every time to get an actual update and only one person seemed to be able to give ..." Read more
"I received continuous updates through text messaging throughout the process."
"... with the repair, but it took a very long time and I thought the communication wasnt great" Read more

My Experience

Great communication and excellent customer service. Shout out to Susan at the front desk she’s amazing.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Really liked that I received texts continuously about the progress. And they did beautiful work on my car! Looks brand new!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional, kind staff. This is my 2nd visit to this location. Highly recommend this place.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Susan was awesome in helping me through insurance process

My Experience

Aside from them not communicating that the car would not be ready on the day they would put on the portal as it got closer to the time (at the very least 24 hours in advance would of been nice) they’d push it back a day and one of those times they pushed it to the next day with a pick up time of 7:43 am when they open at 7:30 am. Till this day I do not know what they needed 13 minutes for into the next day. After having to show up in person due to the lack of communication it was then scheduled for 4:00pm pick up so before I made the drive there as we are not close by I called to confirm it was still set to be ready at 4:00 pm (I called at 3:00 pm) I was told it would not be ready until the next day. I was upset but glad I at least called and saved myself the trip. Well I get a call at 4:43 the car was ready. After I shared with them that just an hour ago I was told it would not be I get hit with a “who told you that” unfortunately I did not take the name of the person. We weren’t able to make it on time as they close at 5:30 pm and again we don’t live close by. In addition I was calling them and having them confirm that the list of things that I knew needed to be done were in fact being addressed/looked at/fixed. I was told yes to all of it. Well not entirely true as they still missed one of the items. Lastly, after getting home I go open the trunk to find the hinge of the trunk that allows you to open the trunk completely loose basically hanging off. How or why is a mystery as no one should of been touching the trunk as none of the repairs were anywhere near that area. My husband then opens the center console to find a piece of the car just sitting there. We don’t know where it even goes.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Would Highly recommend them.

Repair Quality

Chris is a WONDERFUL liaison person with customers.

Customer Service

The entire staff were great.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

I will refer a friend to you

Repair Quality

They do good work

Customer Service

They do good work had no problems

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Good

Repair Quality

Customer Service

Great job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good Job! Thanks so much!

Likely to Recommend

I like the expertise.

Repair Quality

Thanks for all you did. The Car looks excellent!

Customer Service

Thanks again!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Too much confusion amongst the insurance company, caliber, and me. It wasn't streamlined at all. Alignment couldn't be done. Insurance agent hard to get up with by caliber. the communication was only good between me and Chris.

Repair Quality

Chris was the best. He did an awesome job with updates. I am still missing the cover to my left tail light that I still haven't gotten back.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had an excellent experience with Caliber Collision. Everyone I interacted with was professional, friendly, and helpful throughout the entire repair process. They kept me informed, answered my questions, and made what could have been a stressful situation as smooth as possible. The repair work was done beautifully, and I’m very pleased with the results. I truly appreciate the great customer service and attention to detail. Thank you to the entire Caliber Collision team for a job well done!”

My Experience

Service was well done and timely. Great job. Thanks

Likely to Recommend

Repair Quality

Communication was very easy and staff was super nice.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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